Agent-Front Desk-Lead

Sheraton Hotels & Resorts; Medina; On-site; SAR 60,000 - 90,000; Full time

Job summary

Marriott International in Madinah, Saudi Arabia, is seeking a Non-Management Front Desk Associate to assist with guest payments, check-ins, and room assignments, and to coordinate with housekeeping for readiness.

You will balance tills, answer calls, handle inquiries, and ensure guest satisfaction while maintaining professional appearance and adherence to policies.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Balance and drop receipts according to Accounting specifications.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number 26117627

Job Category Rooms & Guest Services Operations

Location Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, Saudi Arabia,VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check‑ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold‑out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check‑outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check‑in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

عندما تنضم إلى عائلة شيراتون، تصبح عضوًا في مجتمعها العالمي. لقد كنا مكانًا للتجمع والتواصل منذ عام 1937. في شيراتون، يخلق الموظفون شعورًا بالانتماء في أكثر من 400 مجتمع حول العالم. نحن ندعو ونرحب ونربط الضيوف من خلال تجارب جذابة وخدمة مدروسة. إذا كنت تحب العمل في فريق ومتحمسًا لتقديم تجربة ضيف ذات مغزى، فنحن نشجعك على استكشاف فرصتك المهنية التالية مع شيراتون. انضم إلينا في مهمتنا لنكون «مكان التجمع العالمي». عند الانضمام إلى فنادق ومنتجعات شيراتون، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كن في المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك.