Advisory Solution Consultant - Technology Workflows

ServiceNow; Riyadh; Hybrid; SAR 200,000 - 300,000; Full time

Job summary

A leading technology firm is looking for a Solution Consultant to support product sales by providing technical expertise and guiding strategic programs in Riyadh, Saudi Arabia. The role involves leading customer workshops, developing partnerships, and collaborating with various teams. Candidates should have extensive pre-sales experience, proficiency with cloud solutions, and be fluent in Arabic and English. This is a hybrid position offering flexibility within a dynamic work environment.

Qualifications

• Experience in leveraging or critically thinking about integrating AI into processes and decision-making.
• Extensive pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or cloud software solutions.
• Collaborates with product management, marketing, partners, and professional services.
• Effective territory management skills.
• Fluent in both Arabic and English.
• Willingness to travel as necessary.

Responsibilities

• Support product sales as a technical expert for a client-facing sales team.
• Lead workshops to determine customer challenges and demonstrate products.
• Develop relationships with client partners.
• Guide strategic programs in key accounts.
• Provide feedback for product enhancements.
• Share best practices within the team.
• Stay updated on competitors and market differentiation.
• Support marketing events like conferences and user groups.

Skills

AI integration

Sales engineering

Cloud software solutions

Collaborative working

Territory management

Fluent in Arabic

Fluent in English

Job description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Job Description

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting TX Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands‑on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

• Support product sales as a technical and domain expert of a client‑facing sales team that pursues customers and prospects across multiple industry markets.
• Lead discovery workshops to determine customers’ challenges and give product demonstrations to align our solution with customer needs.
• Develop client partner relationships.
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement.
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value.
• Share and learn best practices and re‑usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Extensive pre‑sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence.
• Fluent in Arabic and English.
• Travel, as necessary.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required‑in‑office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [emailprotected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals.

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