Account Manager

Sary; Makkah Region; On-site; SAR 60,000 - 90,000; Full time

Job summary

Sary is seeking an Account Manager to grow a portfolio of medium-tier hospitality and catering clients in Makkah and Madina. The role requires building relationships with hotels and mid-level caterers, planning account growth, and serving as the primary liaison for client queries.

The ideal candidate has sales/account management experience in hospitality or FMCG, a local network, and strong negotiation and communication skills. Arabic fluency and travel flexibility are essential.

Qualifications

• Experience in sales or account management within hospitality or FMCG/food-service.
• Existing or developing network in Makkah/Madina mid-tier hospitality and catering.
• Strong negotiation and communication skills.
• Bachelor's degree in Business, Marketing, or related field.
• Fluent Arabic and working English.
• Willingness to travel between Makkah and Madina.
• Saudi driving license preferred.

Responsibilities

• Manage and grow a portfolio of medium-value accounts (three-star hotels, mid-level caterers, and similar clients) in Makkah and Madina.
• Build new client relationships and expand the existing account base within the assigned territory.
• Develop account plans to increase order volume, frequency, and overall account value.
• Act as the main point of contact for assigned clients, handling day-to-day queries and issue resolution.
• Negotiate terms and pricing within approved guidelines to close deals efficiently.
• Conduct regular client visits and check-ins to maintain strong working relationships.
• Coordinate with operations and customer service to ensure timely, accurate order fulfillment.
• Track account performance and report on sales activity, pipeline, and targets.
• Identify upsell and cross-sell opportunities within the existing customer base.
• Stay informed on local market conditions and competitor offerings in the mid-tier hospitality/catering segment.

Skills

Negotiation

Communication

Relationship-building

Sales

Education

Bachelor's degree in Business/Marketing or related field

Job description

Role Summary

The Account Manager manages and grows a portfolio of medium-tier accounts across Makkah and Madina, including three-star hotels and mid-level caterers. This role suits a sales professional with a solid customer network and account management experience who is ready to build and expand a book of medium-value business.

Key Responsibilities

• Manage and grow a portfolio of medium-value accounts (three-star hotels, mid-level caterers, and similar clients) in Makkah and Madina.
• Build new client relationships and expand the existing account base within the assigned territory.
• Develop account plans to increase order volume, frequency, and overall account value.
• Act as the main point of contact for assigned clients, handling day-to-day queries and issue resolution.
• Negotiate terms and pricing within approved guidelines to close deals efficiently.
• Conduct regular client visits and check-ins to maintain strong working relationships.
• Coordinate with operations and customer service to ensure timely, accurate order fulfillment.
• Track account performance and report on sales activity, pipeline, and targets.
• Identify upsell and cross-sell opportunities within the existing customer base.
• Stay informed on local market conditions and competitor offerings in the mid-tier hospitality/catering segment.

Qualifications & Experience

• Prior experience in sales or account management, ideally within hospitality, catering, or FMCG/food-service.
• An existing or developing network of contacts within the Makkah/Madina mid-tier hospitality and catering market is a plus.
• Good negotiation, communication, and relationship-building skills.
• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Fluent Arabic and working proficiency in English.
• Willingness and ability to travel between Makkah and Madina as needed.
• Valid Saudi driving license preferred.

Key Performance Indicators (KPIs)

• Revenue growth and retention across assigned medium accounts.
• Number of new accounts opened.
• Client satisfaction and order frequency.
• Achievement of monthly/quarterly sales targets.