Jobs in Qatar

• Provide Level 2/3 technical support for enterprise BPM platforms and workflow-driven applications, resolving issues related to process automation, task routing, and system integrations.
  

  
  

• Troubleshoot and resolve workflow errors, system bottlenecks, and integration failures to ensure uninterrupted business operations.
  

  
  

• Perform root cause analysis (RCA) for recurring issues and implement preventive solutions.
  

  
  

• Collaborate with business analysts to design, model, and optimize workflows using BPM tools (e.g., Pega, Appian, Camunda).
  

  
  

• Automate manual processes to improve efficiency, reduce errors, and enhance user experience.
  

  
  

• Monitor workflow performance and recommend enhancements to align with evolving business needs.
  

  
  

• Monitor enterprise business applications and BPM systems using tools like Splunk, Grafana, or Dynatrace to ensure high availability and performance.
  

  
  

• Execute scheduled maintenance, patches, and upgrades while adhering to ITIL-based change management processes.
  

  
  

• Validate system stability post-deployment and coordinate with development teams for fixes.
  

  
  

• Ensure BPM workflows and applications comply with regulatory standards (e.g., GDPR, SOX, AML) and internal policies.
  

  
  

• Document workflows, system configurations, and troubleshooting guides for internal teams and auditors.
  

  
  

• Support audits and risk assessments for business applications and BPM platforms.
  

  
  

• Partner with business units (e.g., operations, compliance, customer service) to translate requirements into technical workflows.
  

  
  

• Train end-users on BPM tools and workflow functionalities.
  

  
  

• Liaise with vendors to resolve platform-specific issues and implement enhancements.
  

  
  

• Stay updated on emerging BPM trends (e.g., low-code platforms, AI-driven automation) and propose innovative solutions.
  

  
  

• Identify opportunities to integrate BPM systems with other enterprise applications (e.g., ERP, CRM).
  

  
  

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
  

  
  

• 3-5 years of experience in application support, with a focus on BPM/workflow platforms (e.g., Pega, Appian, IBM BPM) in banking or financial services.
  

  
  

• Hands-on experience in workflow design, process modeling, and automation.
  

  
  

• Familiarity with enterprise applications (e.g., Salesforce, SAP, Oracle) and their integration with BPM tools.
  

  
  

• Proficiency in SQL for data analysis and scripting (e.g., Python, PowerShell) for automation tasks.
  

  
  

• Expertise in BPM tools (e.g., Pega, Appian, Camunda) and workflow engines.
  

  
  

• Proficiency in ITSM tools (e.g., ServiceNow, Jira) and monitoring tools (e.g., Splunk, New Relic).
  

  
  

• Knowledge of APIs, web services (REST/SOAP), and integration patterns.
  

  
  

• Understanding of cloud platforms (AWS, Azure) and DevOps practices is a plus.
  

  
  

• Strong analytical and problem-solving skills with attention to detail.
  

  
  

• Excellent communication skills to bridge technical and business teams.
  

  
  

• Ability to manage multiple priorities in a fast-paced, regulated environment
  

  
  

Key Competencies:

• BPM & Workflow Automation Expertise
  

  
  

• Enterprise Application Support
  

  
  

• Process Optimization & Compliance
  

  
  

• Stakeholder Collaboration
  

  
  

• Technical Troubleshooting & Innovation