Guest-Experience Reservation Agent

Accor Hotels; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading international hotel chain in Qatar is seeking a dedicated Reservation Agent. You will ensure guest satisfaction by managing bookings and providing exceptional service. Key responsibilities include handling reservations through multiple channels, optimizing room sales, and resolving guest concerns. The ideal candidate has proven experience in a similar role, strong knowledge of reservation systems, and excellent communication skills. Join us to be part of an energetic team in a vibrant hospitality environment.

Qualifications

• Proven experience as a Reservation Agent or similar role.
• Strong knowledge of reservation systems, preferably Opera.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Handle all reservations through various channels.
• Optimize room sales in line with brand standards.
• Resolve guest concerns and issues promptly.

Skills

Customer service

Reservation systems knowledge

Interpersonal skills

Problem-solving abilities

Attention to detail

Fluency in English

Education

High school diploma or equivalent

Higher education in hospitality management

Tools

Opera

Job description

A leading international hotel chain in Qatar is seeking a dedicated Reservation Agent. You will ensure guest satisfaction by managing bookings and providing exceptional service. Key responsibilities include handling reservations through multiple channels, optimizing room sales, and resolving guest concerns. The ideal candidate has proven experience in a similar role, strong knowledge of reservation systems, and excellent communication skills. Join us to be part of an energetic team in a vibrant hospitality environment.