Sr. Manager Logistics Operations

Talabat Holding; Doha; On-site; QAR 502,000 - 837,000; Full time

Job summary

Talabat Qatar is seeking a senior leader to own and optimize the supply ecosystem, elevating rider availability and service levels across the country. You will shape growth strategies, forecast demand, and drive cross-functional collaboration with People, Finance, Commercial and Product teams.

You will manage 3PL partnerships, set KPIs, and lead an on-ground operations team to ensure exceptional delivery performance.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Operations or equivalent experience.
• 5+ years in operational roles in fast-paced environments; FoodTech/logistics exposure is a plus.
• Management experience is advantageous with ability to lead direct reports.
• Strong problem-solving abilities and attention to detail for decision-making.
• Advanced proficiency in GSheet with strong analytical skills.
• Excellent English communication; Arabic is a plus but not required.
• Highly organized, process-driven, able to manage heavy workload.
• Willingness to travel to all Talabat markets as needed.

Responsibilities

• Lead Talabat Qatar's overall supply ecosystem to ensure a high-quality rider base across the country.
• Develop and execute the supply growth and acquisition strategy aligned with demand and market dynamics.
• Lead long-term supply forecasting and planning for full coverage and service level adherence.
• Identify and launch new supply channels to diversify and sustain fleet growth.
• Manage 3PL partnerships from onboarding to performance management and renewals.
• Set KPIs and SLAs for 3PL partners and ensure compliance and rider quality.
• Build strategic relationships with 3PL partners to drive alignment and excellence.
• Lead on-ground operations team to ensure smooth daily operations and service quality.
• Monitor KPIs like rider supply rate, EPH, on-time delivery, churn.
• Implement standardized processes and digital tools for visibility and scalability.
• Coach and develop a high-performing team across supply, 3PLs and operations.
• Foster accountability, collaboration, and continuous improvement.
• Work with People, Finance, Commercial, Product to align strategies.
• Identify and implement process improvements and best practices for efficiency.
• Drive automation and tech-enabled initiatives to improve performance.
• Oversee equipment management to ensure quality and standards.
• Ensure adherence to KPIs and maintain market leadership.
• Develop long-term plans to sustain growth in Talabat's leadership.

Skills

Leadership

Problem-solving

GSheet

English communication

Organized

Travel readiness

Education

Bachelor's degree in Logistics / Supply Chain / Operations

Tools

GSheet

Job description

Talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

WHAT'S ON YOUR PLATE?

• Lead Talabat Qatar's overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country.
• Develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics.
• Lead long-term supply forecasting and planning to ensure full coverage and service level adherence.
• Identify and launch new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth.
• Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals.
• Set clear KPIs and SLAs for 3PL partners, ensuring compliance, efficiency, and rider quality.
• Build and maintain strong strategic relationships with key 3PL partners to drive alignment and operational excellence.
• Lead and manage the on-ground operations team to ensure smooth daily operations, compliance, and service quality.
• Monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate.
• Implement standardized processes and digital tools to enhance control, visibility, and scalability across operations.
• Coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.
• Work closely with cross-functional teams such as People, Finance, Commercial, and Product to align on strategies and deliverables.
• Identify and implement process improvements and best practices to enhance efficiency and rider satisfaction.
• Drive automation and technology-enabled initiatives to improve visibility and performance management.
• Oversee equipment management including uniforms, delivery boxes, and e-bikes to ensure consistent quality and operational standards.
• Ensure adherence to performance KPIs such as supply run rate, rider churn and retention, 3PL compliance, rider NPS, EPH, and operational coverage.
• Build long-term plans to sustain growth and strengthen Talabat's market leadership position.

Qualifications

WHAT DID WE ORDER?

• Bachelor's degree required, with a preference for majors in Logistics, Supply Chain, Operations, or equivalent work experience in compliance or auditing
• Minimum of 5 years of experience in operational roles within fast-paced environments. Track record in the FoodTech logistics sector is a plus. Management consulting experience is also considered a significant advantage
• Management experience is advantageous, with the ability to effectively manage direct reports and foster a strong team culture.
• Strong problem-solving abilities, with the capacity to dig into detail, manage complexity, and drive decision-making
• Advanced proficiency in GSheet, demonstrating a strong analytical skill set. Ability to reason analytically, logically, and in a consistent fashion
• Strong English written and verbal communication skills, capable of engaging across a diverse set of stakeholders, Arabic is good to have but not necessary
• Extremely organized and process-driven, with a proven ability to manage a heavy workload effectively by setting priorities and managing expectations well
• Able to travel to all talabat markets as needed.