Account Manager - Qatar

Delivery Hero; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Talabat, part of the Delivery Hero Group, is seeking an Account Manager in Qatar to manage and grow relationships with restaurant and vendor partners, optimizing their presence on our platform and driving revenue.

You will analyze sales and operations data to inform menu performance, pricing, promotions, and delivery logistics, coordinate campaigns, and collaborate with Marketing, Logistics, and Operations to resolve issues.

Qualifications

• 2+ years in account management, sales, or partner success.
• Strong analytical skills with dashboards and Excel/Sheets.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-first mindset with ability to work independently.
• Arabic language fluency is a must.

Responsibilities

• Manage and grow relationships with restaurant and vendor partners.
• Provide data-driven guidance to optimize menu, pricing, and promotions.
• Coordinate campaigns and promotional offers to drive orders.
• Collaborate with Marketing, Logistics, and Operations to resolve issues.
• Negotiate and renew commercial agreements; ensure SLA compliance.

Skills

Analytical thinking

Negotiation

Communication skills

Customer-first mindset

Self-motivated

Arabic fluency

Tools

Excel

Job description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary:

As an Account Manager at Talabat (Qatar), you will be responsible for managing and growing relationships with our restaurant and vendor partners. You will serve as the main point of contact, helping them optimize their presence on our platform, grow their sales, and ensure a high level of partner satisfaction.

What's On Your Plate:

Partner Relationship Management:

Build and maintain strong, long-term relationships with existing restaurant and vendor partners.

Ensure high partner satisfaction and retention through proactive communication, support, and service excellence.

Serve as a trusted advisor, providing partners with insights that support their business growth on the platform.

Data-Driven Consulting:

Analyze sales, operational, and engagement data to identify areas for improvement in menu performance, pricing, promotions, and delivery logistics.

Share actionable recommendations based on performance metrics to drive revenue and efficiency.

Conduct regular business reviews to align on results, opportunities, and growth plans.

Account Growth & Optimization:

Identify growth opportunities within the portfolio – upsell services, suggest cross-promotions, and improve partner performance.

Support partners in optimizing content (e.g., menu structure, images, delivery times) for better customer engagement and conversion.

Recommend and coordinate marketing campaigns and promotional offers to drive order volume.

Cross-Functional Collaboration:

Collaborate closely with internal teams such as Marketing, Logistics, and Operations to address partner needs and resolve issues promptly.

Ensure smooth onboarding, campaign execution, and issue resolution for assigned accounts.

Contract Management & Compliance:

Negotiate and renew commercial agreements to ensure a fair and strategic partnership.

Ensure partners comply with service-level agreements and maintain operational standards, including delivery quality and availability.

Qualifications

What Did We Order?

2+ years of experience in Account Management, Sales, or Partner Success (experience in food tech, FMCG, or e-commerce is a plus).

• Strong analytical skills; comfortable working with data dashboards and Excel/Google Sheets to analyze performance and generate insights.
• Excellent communication, negotiation, and interpersonal skills.
• Customer-first mindset with a strong focus on delivering value to partners.
• Self-starter with the ability to work independently in a fast-paced environment.
• Fluency in Arabic Language is a must

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