Sr. Manager Logistics Operations

Tanqeeb; Doha; On-site; QAR 391,000 - 569,000; Full time

Job summary

Talabat Qatar seeks a senior operations leader to own the nationwide supply ecosystem, shape growth, forecast demand, and manage 3PL partnerships for service level and rider quality. You will drive KPI improvements and lead a cross-functional team across People, Finance, Commercial, and Product.

You will oversee on-ground operations, push automation, and ensure scalable processes while maintaining high standards of performance and accountability.

Qualifications

• Bachelor's degree required, with preference for Logistics, Supply Chain, Operations, or equivalent experience.
• Minimum 5 years of operational leadership experience in fast-paced environments, ideally FoodTech logistics.
• Proven ability to manage teams, reports, and foster a strong culture.

Responsibilities

• Lead Talabat Qatar's end-to-end supply ecosystem and rider quality across the country.
• Develop growth and acquisition strategies aligned with demand and market dynamics.
• Oversee 3PL partnerships from selection to performance reviews and renewals.
• Set KPIs and SLAs; monitor rider supply, EPH, on-time delivery, and churn.
• Drive automation and cross-functional collaboration with People, Finance, Commercial, and Product.

Skills

Strong problem-solving

Analytical thinking

Leadership

Communication - English

Organizational skills

Travel readiness

Education

Bachelor's degree in Logistics, Supply Chain or Operations

Tools

GSheet

Job description

Education Bachelor of Technology/Engineering(Metallurgy)

Category Logistics, Supply Chain & Procurement

Industry Logistics and Supply Chain

Lead Talabat Qatar s overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country. Develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics. Lead long-term supply forecasting and planning to ensure full coverage and service level adherence. Identify and launch new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth. Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals. Set clear KPIs and SLAs for 3PL partners, ensuring compliance, efficiency, and rider quality. Build and maintain strong strategic relationships with key 3PL partners to drive alignment and operational excellence. Lead and manage the on-ground operations team to ensure smooth daily operations, compliance, and service quality. Monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate. Implement standardized processes and digital tools to enhance control, visibility, and scalability across operations. Coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations. Foster a culture of accountability, collaboration, and continuous improvement within the team. Work closely with cross-functional teams such as People, Finance, Commercial, and Product to align on strategies and deliverables. Identify and implement process improvements and best practices to enhance efficiency and rider satisfaction. Drive automation and technology-enabled initiatives to improve visibility and performance management. Oversee equipment management including uniforms, delivery boxes, and e-bikes to ensure consistent quality and operational standards. Ensure adherence to performance KPIs such as supply run rate, rider churn and retention, 3PL compliance, rider NPS, EPH, and operational coverage. Build long-term plans to sustain growth and strengthen Talabat s market leadership position.

Desired Candidate Profile

• Bachelor's degree required, with a preference for majors in Logistics, Supply Chain, Operations, or equivalent work experience in compliance or auditing
• Minimum of 5 years of experience in operational roles within fast-paced environments. Track record in the FoodTech logistics sector is a plus. Management consulting experience is also considered a significant advantage
• Management experience is advantageous, with the ability to effectively manage direct reports and foster a strong team culture.
• Strong problem-solving abilities, with the capacity to dig into detail, manage complexity, and drive decision-making
• Advanced proficiency in GSheet, demonstrating a strong analytical skill set.
• Ability to reason analytically, logically, and in a consistent fashion
• Strong English written and verbal communication skills, capable of engaging across a diverse set of stakeholders, Arabic is good to have but not necessary
• Extremely organized and process-driven, with a proven ability to manage a heavy workload effectively by setting priorities and managing expectations well
• Able to travel to all talabat markets as needed.