Senior Technical Support Engineer – 5+ yrs, Remote & On-site

People Dynamics; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

People Dynamics is hiring an experienced TS Engineer (Technical Support Engineer) for a leading organization in Qatar. The role focuses on delivering Level 1 and Level 2 IT support to end users and maintaining desktop and IT systems in a fast-paced environment.

The contract position requires minimum 5+ years in Desktop Support/IT Technical Support, a IT-related degree or diploma, and strong troubleshooting, incident management, and ITIL skills.

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Experience with incident management and ITIL processes.
• Excellent communication and coordination skills.

Responsibilities

• Provide Level 1 and Level 2 IT technical support to end users.
• Install, maintain, monitor, and troubleshoot desktops, laptops, and IT systems.
• Resolve incidents and service requests within defined SLAs.
• Deliver remote and on-site technical assistance.
• Manage IT tickets, escalations, and follow-ups per ITIL.

Skills

Troubleshooting

Incident management

ITIL processes

Communication

Education

Degree or Diploma in IT

Job description

People Dynamics is hiring an experienced TS Engineer (Technical Support Engineer) for a leading organization in Qatar. The role focuses on delivering Level 1 and Level 2 IT support to end users and maintaining desktop and IT systems in a fast-paced environment.

The contract position requires minimum 5+ years in Desktop Support/IT Technical Support, a IT-related degree or diploma, and strong troubleshooting, incident management, and ITIL skills.