Senior Remote Support Analyst – Landmark & Oil & Gas

AimGulf; Doha; On-site; QAR 300,000 - 420,000; Full time

Job summary

AimGulf is seeking an experienced senior technical support professional to provide remote support for Landmark environment and related applications from Doha. The role covers complex issue resolution, data quality review, and advising on workflow optimizations across multiple domains.

The ideal candidate will have a minimum of 10 years’ experience, an undergraduate degree in geoscience, engineering, or computer science, and a track record of contributing to software product enhancements within

Qualifications

• Minimum of 10 years’ experience.
• Knowledge of domain software applications across multiple domains.
• Experience with Landmark environment and software knowledge base guidance.

Responsibilities

• Provides remote technical support to external and internal users via telephone, email and electronic channels.
• Resolves end user service requests by applying knowledge and practical experience.
• Contributes to software product enhancement and new product development.
• Handles requests involving custom installations, configurations and unusual data/workflows.
• Escalates unresolved issues to Research and Development.
• Mentors and directs Level I–III analysts.

Skills

Landmark software

Technical support

Troubleshooting

Product enhancement

Education

Bachelor's degree

Job description

AimGulf is seeking an experienced senior technical support professional to provide remote support for Landmark environment and related applications from Doha. The role covers complex issue resolution, data quality review, and advising on workflow optimizations across multiple domains.

The ideal candidate will have a minimum of 10 years’ experience, an undergraduate degree in geoscience, engineering, or computer science, and a track record of contributing to software product enhancements within