Applications Analyst: IT Solutions & Support Lead

QatarEnergy; Doha; On-site; QAR 350,000 - 520,000; Full time

Job summary

QatarEnergy is seeking an IT Applications Support professional to maintain the applications environment and resolve day-to-day issues in a fast-paced energy sector. The role covers a broad range of complex technical and professional tasks, ensuring timely resolution of issues and meeting KPIs.

You will investigate operational issues, implement system changes, train users, and escalate when needed. Strong English, ITIL knowledge, and security expertise are essential for success.

Qualifications

• Bachelor’s degree in computer science, information technology, computer engineering, or information systems.
• 7 years IT experience with information management applications and ITIL knowledge.
• Experience developing, customizing, and integrating business applications.
• Experience managing IT applications development/implementation projects.

Responsibilities

• Investigate operational issues and requests for support with stakeholders to resolve promptly.
• Respond to support requests via system changes, workarounds, reconfiguration, training, or escalation.
• Monitor progress and keep users informed; take corrective actions to prevent delays.
• Produce logical software designs showing processes, data flows, inputs, and outputs.
• Perform operations, administration and maintenance tasks for business apps and databases.
• Develop, test, and execute plans to verify software operation.
• Define and execute small projects; identify risks and issues affecting success.
• Participate in stakeholder meetings and present issues and solutions.
• Ensure compliance with information security policies and standards.
• Document all work according to required policies.

Skills

IT applications support

English proficiency

Project management

Business analysis

Security awareness

Education

Bachelor's degree in CS/IT/CE/IS

Tools

Aveva AIM/ISM/Tag Management

Octave SPF/S3D

Documentum D2

Job description

QatarEnergy is seeking an IT Applications Support professional to maintain the applications environment and resolve day-to-day issues in a fast-paced energy sector. The role covers a broad range of complex technical and professional tasks, ensuring timely resolution of issues and meeting KPIs.

You will investigate operational issues, implement system changes, train users, and escalate when needed. Strong English, ITIL knowledge, and security expertise are essential for success.