LG026-ESG-Support Analyst IV Halliburton IT 07:59

AimGulf; Doha; On-site; QAR 300,000 - 420,000; Full time

Job summary

AimGulf is seeking an experienced senior technical support professional to provide remote support for Landmark environment and related applications from Doha. The role covers complex issue resolution, data quality review, and advising on workflow optimizations across multiple domains.

The ideal candidate will have a minimum of 10 years’ experience, an undergraduate degree in geoscience, engineering, or computer science, and a track record of contributing to software product enhancements within

Qualifications

• Minimum of 10 years’ experience.
• Knowledge of domain software applications across multiple domains.
• Experience with Landmark environment and software knowledge base guidance.

Responsibilities

• Provides remote technical support to external and internal users via telephone, email and electronic channels.
• Resolves end user service requests by applying knowledge and practical experience.
• Contributes to software product enhancement and new product development.
• Handles requests involving custom installations, configurations and unusual data/workflows.
• Escalates unresolved issues to Research and Development.
• Mentors and directs Level I–III analysts.

Skills

Landmark software

Technical support

Troubleshooting

Product enhancement

Education

Bachelor's degree

Job description

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Key Responsibilities:

• Provides remote technical support services to external and internal users of Landmark environment and applications on complex, unusual, or novel issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices.
• Resolves the end user’s service request by applying formal knowledge and practical experience/precedent to address unusual and novel technical issues, including trouble shooting, data quality review, replicating the end user’s workflow, understanding how the software is functioning and then proposing solutions that allow the end user to achieve their immediate objective and go beyond to optimize the way they are using the software.
• Leverages subject matter expertise and experience to contribute to software product enhancement and new product development.
• Handles service requests involving questions regarding custom installations, configurations, unusual data formatting and unusual application functionality/workflows.
• Escalates unresolvable issues to Research and Development.
• Mentors and provides direction to Level I, II, and III analysts.

Experience Required:

• Minimum of 10 years’ experience.
• The nature of the support services provided requires knowledge of multiple domain sciences, of software applications in multiple domains, and of the use of software applications across multiple domains.
• Knowledge of domain software applications is acquired through previous experience, leveraging Halliburton knowledge base, and guidance of technical experts.

Education Qualifications: Requires an undergraduate degree. Concentration in geoscience, engineering, or computer science is preferred.

Skills Required:

• Landmark environment and applications
• Technical support
• Troubleshooting
• Software product enhancement

Employment / Job Type: Full Time

Nationality: Any Nationality

About the Company:

An oilfield services company providing technology and services across the life cycle of a well. Its offerings include drilling, formation evaluation, cementing, completions, stimulation and production solutions, delivered to energy operators through engineering and field service teams in the Gulf.

Company Industry: Oil & Gas Jobs

Department / Functional Area: Engineering/Science/Technology

Closing Date: Not mentioned (apply as soon as possible)