Senior Radio Dispatch & VHF Systems Engineer

Madre Integrated Engineering

Doha

On-site

QAR 437,000 - 655,000

Full time

14 days+

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Job summary

Madre Integrated Engineering in Doha, Qatar is seeking a Radio Dispatch, Voice & VHF Communications Engineer for a full-time role. You will provide advanced diagnostics at system, application and infrastructure levels, perform root-cause analysis and own permanent fixes.

Responsibilities include managing OEM support cases, coordinating firmware releases, maintaining documentation, and mentoring Level-2 staff.

Qualifications

Five or more years hands-on with the specific system in a comparable environment.
Frequentis product training and radio/voice-communications experience.
Diagnostics and root-cause skill.
Documentation and mentoring.
Advanced-incident resolution within SLA.

Responsibilities

Provide advanced diagnostics at system, application and infrastructure level for the system.
Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
Own the preventive-maintenance procedures and predictive monitoring for the system.
Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
Provide technical assessment to the Change Advisory Board for changes to the system.
Maintain the voice switch, dispatch positions, recording and VHF; coordinate any position work with operations; verify recording compliance.