Head Of Radio Communication

Madre Integrated Engineering; Doha; On-site; QAR 100,000 - 167,000; Full time

Job summary

Madre Integrated Engineering is seeking a seasoned maintenance lead to manage preventive and corrective action for Radio Communications systems in a large enterprise environment. You will supervise experts, certify team readiness and approve maintenance procedures to ensure optimal system uptime.

The role demands strong troubleshooting, vendor coordination, and the ability to drive root-cause analysis across multiple platforms, including VHF, RFID and voice networks.

Qualifications

• Bachelor's or diploma in engineering, IT, telecommunications or related discipline.
• Hands-on experience with radio/voice systems and video-wall tech preferred.
• Strong diagnostic, troubleshooting and root-cause analysis abilities.

Responsibilities

• Manage preventive and corrective maintenance for Radio Communications systems.
• Lead subject-matter experts and ensure technical coverage and certification.
• Review and approve SOPs, maintenance schedules and procedures.
• Lead root-cause analysis and manage major incidents.
• Monitor SLA performance, system availability and repeat incidents.
• Report performance to Service Delivery Manager.

Skills

Radio communications knowledge

Leadership & mentoring

Diagnostic & troubleshooting

Documentation skills

Vendor coordination

Education

Bachelor's Degree in Engineering/IT/Telecommunications

Diploma in related discipline

Tools

Barco

Extron

Video-wall systems

RFID technologies

Job description

Madre Integrated Engineering | Full time

• Manage preventive and corrective maintenance performance for all Radio Communications systems, including radio dispatch, voice/VHF, RFID, and related support systems.


• Lead subject-matter experts and ensure adequate technical coverage, competency and certification within the team.


• Review and approve method statements, SOPs, preventive-maintenance schedules and technical procedures.


• Lead root-cause analysis and problem management for major and recurring incidents.


• Monitor SLA performance, system availability, maintenance completion, and repeat-incident reduction.


• Report technical and operational performance to the Service Delivery Manager.

Requirements

• Desktop support certification such as CompTIA, Microsoft, or equivalent.


• ITIL Foundation certification and Barco, Extron, or equivalent AV/video-wall training.


• Minimum 4 years of hands-on experience supporting the relevant systems in a comparable environment.


• Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware, and software maintenance.


• Strong diagnostic, troubleshooting, and root-cause-analysis skills.


• Experience coordinating with OEMs and managing technical escalations.


• Good documentation, knowledge-transfer, and mentoring capability.


• Bachelor's Degree or Diploma in Engineering, IT, Telecommunications, Electronics, or a related discipline.


• Minimum 10 years of hands‑on experience with relevant radio communication systems in a large enterprise or airport environment.


• Proven experience in team leadership, technical supervision, and mentoring.


• Relevant certification or product training in radio/voice systems, VHF, RFID, or frequency‑management systems, ITIL Foundation certification.


• Strong technical knowledge of radio communications, dispatch systems, voice/VHF infrastructure, and RFID technologies.


• Experience managing OEM relationships, vendor escalations, and technical support cases.


• Strong troubleshooting, root-cause analysis, problem‑solving, and documentation skills.