Radio Dispatch, Voice & VHF Communications Engineer

Madre Integrated Engineering; Doha; On-site; QAR 437,000 - 655,000; Full time

Job summary

Madre Integrated Engineering in Doha, Qatar is seeking a Radio Dispatch, Voice & VHF Communications Engineer for a full-time role. You will provide advanced diagnostics at system, application and infrastructure levels, perform root-cause analysis and own permanent fixes.

Responsibilities include managing OEM support cases, coordinating firmware releases, maintaining documentation, and mentoring Level-2 staff.

Qualifications

• Five or more years hands-on with the specific system in a comparable environment.
• Frequentis product training and radio/voice-communications experience.
• Diagnostics and root-cause skill.
• Documentation and mentoring.
• Advanced-incident resolution within SLA.

Responsibilities

• Provide advanced diagnostics at system, application and infrastructure level for the system.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures and predictive monitoring for the system.
• Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for changes to the system.
• Maintain the voice switch, dispatch positions, recording and VHF; coordinate any position work with operations; verify recording compliance.

Skills

Radio/voice communications

Diagnostics

Root-cause analysis

Documentation

Mentoring

Incident resolution

Training

Job description

Madre Integrated Engineering | Full time

Radio Dispatch, Voice & VHF Communications Engineer

• Provide advanced diagnostics at system, application and infrastructure level for the system.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures and predictive monitoring for the system.
• Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for changes to the system.
• Maintain the voice switch, dispatch positions, recording and VHF; coordinate any position work with operations; verify recording compliance.

Requirements

• Frequentis (and Park Air / Sepura) product training; radio/voice-communications experience.
• Experience. 5or more years hands-on with the specific system in a comparable environment.
• Diagnostic and root-cause skill.
• Documentation and mentoring.
• Advanced-incident resolution within SLA.