Head Of Radio Communication

Advanced Search Group; Doha; Vor Ort; QAR 201.000 - 312.000; Vollzeit

Zusammenfassung

Klavy Technology for Trading and Services - Qatar, Doha seeks a seasoned IT/Radio Communications Engineer to manage preventive and corrective maintenance of radio communications systems, including dispatch, voice/VHF, RFID, and related support systems. You will lead SMEs and ensure adequate technical coverage, competency and certification within the team.

The role requires strong diagnostic and root-cause analysis skills, hands-on experience in large enterprise or airport environments, and

Qualifikationen

• Minimum 4 years of hands-on experience supporting radio/AV systems in a large enterprise or airport environment.
• Strong knowledge of desktop infrastructure, video-wall systems, firmware and software maintenance.
• Documentation, knowledge transfer and mentoring capabilities are required.

Aufgaben

• Manage preventive and corrective maintenance for Radio Communications systems including radio dispatch, voice/VHF, RFID and related support systems.
• Lead subject-matter experts and ensure adequate technical coverage, competency and certification within the team.
• Review and approve method statements, SOPs, preventive-maintenance schedules and technical procedures.
• Lead root-cause analysis and problem management for major and recurring incidents.
• Monitor SLA performance, system availability, maintenance completion and repeat-incident reduction.
• Report technical and operational performance to the Service Delivery Manager.

Kenntnisse

Root-cause analysis

Troubleshooting

Documentation

Mentoring

Team coordination

Ausbildung

Bachelor's Degree in Engineering / IT / Telecommunications / Electronics

Tools

Barco

Extron

Jobbeschreibung

Job description

• Manage preventive and corrective maintenance performance for all Radio Communications systems, including radio dispatch, voice/VHF, RFID, and related support systems.
• Lead subject-matter experts and ensure adequate technical coverage, competency and certification within the team.
• Review and approve method statements, SOPs, preventive-maintenance schedules and technical procedures.
• Lead root-cause analysis and problem management for major and recurring incidents.
• Monitor SLA performance, system availability, maintenance completion, and repeat-incident reduction.
• Report technical and operational performance to the Service Delivery Manager.

Requirements

• Desktop support certification such as CompTIA, Microsoft, or equivalent.
• ITIL Foundation certification and Barco, Extron, or equivalent AV/video-wall training.
• Minimum 4 years of hands-on experience supporting the relevant systems in a comparable environment.
• Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware, and software maintenance.
• Strong diagnostic, troubleshooting, and root-cause-analysis skills.
• Experience coordinating with OEMs and managing technical escalations.
• Good documentation, knowledge-transfer, and mentoring capability.

Benefits

• Bachelor's Degree or Diploma in Engineering, IT, Telecommunications, Electronics, or a related discipline.
• Minimum 10 years of hands-on experience with relevant radio communication systems in a large enterprise or airport environment.
• Proven experience in team leadership, technical supervision, and mentoring.
• Relevant certification or product training in radio/voice systems, VHF, RFID, or frequency-management systems, ITIL Foundation certification.
• Strong technical knowledge of radio communications, dispatch systems, voice/VHF infrastructure, and RFID technologies.
• Experience managing OEM relationships, vendor escalations, and technical support cases.
• Strong troubleshooting, root-cause analysis, problem-solving, and documentation skills.

Klavy Technology for Trading and Services - Qatar, Doha