Senior Luxury Cigar Room Sales Associate

Employment; Doha; On-site; QAR 140,000 - 180,000; Full time

Job summary

Qatar Duty Free invites applications for a Senior Sales Assistant (Cigar Room) to join its luxury retail team at Hamad International Airport. You will drive sales in high-end categories, maintain stock and merchandising, and ensure top-tier customer service in a fast-paced environment.

We seek a proactive seller with strong English, excellent interpersonal skills, and a track record in luxury retail. Join a global team and grow within one of the world’s largest duty-free operators.

Qualifications

• High School Qualification with minimum 2 years of relevant job experience
• Demonstrate a proactive approach to selling
• Demonstrate creativity in generating new business in the store
• Effective English communication – both written and oral
• Strong customer service and interpersonal skills
• Brand specific sales training, merchandising and product knowledge training on an ongoing and continuous basis
• High level of integrity
• Be confident, pleasant and approachable

Responsibilities

• Deliver a personalised experience with commercial success whilst representing the area in a professional and hospitable way.
• Go above and beyond to create a lasting impression of QDF as a 5-star shopping destination.
• Build long term relationships with the customers to maximise return customers through consistent service excellence and provide exceptional after sales service as required.
• Acknowledge, approach and establish customers’ needs by asking open ended questions.
• Present, demonstrate and sell the products through features, advantages and benefits.
• Be aware of sales targets and make a continuous effort to achieve those results through driving KPIs.
• Introduce customers to other brands or departments after serving their needs, ensuring they leave QDF feeling they have been treated in a friendly and courteous manner.
• Ensure that any customer complaints or problems are dealt with properly and professionally, as they arise.
• Maximise sales at every available opportunity to generate revenue including add on sales, upselling or substitute selling.

Skills

Proactive selling

English communication

Customer service

Interpersonal skills

Education

High School

Job description

Qatar Duty Free invites applications for a Senior Sales Assistant (Cigar Room) to join its luxury retail team at Hamad International Airport. You will drive sales in high-end categories, maintain stock and merchandising, and ensure top-tier customer service in a fast-paced environment.

We seek a proactive seller with strong English, excellent interpersonal skills, and a track record in luxury retail. Join a global team and grow within one of the world’s largest duty-free operators.