Senior Sales Assistant Duty Free

Qatar Airways; Doha; On-site; QAR 45,000 - 89,000; Full time

Job summary

Qatar Duty Free, a part of Qatar Airways Group, is seeking a Senior Sales Assistant for the Cigar Room in Doha. You will drive high-end sales, maintain stock, and ensure top-tier customer service in a luxury retail environment at Hamad International Airport.

Responsibilities include delivering personalised service, achieving KPIs, and building long-term customer relationships while presenting products with benefits and value. A professional, approachable demeanor is essential.

Qualifications

• High School qualification with minimum 2 years of relevant job experience.
• Proactive approach to selling.
• Strong English communication – both written and oral.

Responsibilities

• Deliver personalized experience with commercial success and professional hospitality.
• Maximize sales through upselling and add-on opportunities.
• Maintain stock availability and merchandising to required standards.
• Build relationships to maximise return customers and provide exceptional after-sales service.
• Direct customers to other brands or departments after serving their needs.
• Handle complaints professionally and ensure customer satisfaction.

Skills

Proactive selling

Creative sales

Excellent English

Customer service

Interpersonal skills

Brand training

Education

High School Diploma

Job description

General Information

Ref # 2600005T

Location: Qatar-Doha

Job family: Customer Service

Closing Date: 2026-12-31

Description

Calling all ambitious Retail professionals to join our Qatar Duty Free team and start writing your own story with Qatar Airways Group.

Qatar Duty Free Company – A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free. The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and cafés covering over 40,000 square meters at the world's best airport, Hamad International Airport.

As a Senior Sales Assistant (Cigar Room) within Qatar Duty Free (QDF), you have responsibility for driving the sales of specialised high-end categories, by ensuring stock availability and merchandising to the required standards, that will maximise sales at every available opportunity whilst ensuring that customers receive the highest level of service. The role is a specialist sales position that requires advanced skills and knowledge to build relationships with customers in order to sell these categories.

Key Accountabilities Include

• Deliver a personalised experience with commercial success whilst representing the area in a professional and hospitable way.
• Go above and beyond to create a lasting impression of QDF as a 5-star shopping destination.
• Build long term relationships with the customers to maximise return customers through consistent service excellence and provide exceptional after sales service as required.
• Acknowledge, approach and establish customers’ needs by asking open ended questions.
• Present, demonstrate and sell the products through features, advantages and benefits.
• Be aware of sales targets and make a continuous effort to achieve those results through driving KPIs.
• Introduce customers to other brands or departments after serving their needs, ensuring they leave QDF feeling they have been treated in a friendly and courteous manner.
• Ensure that any customer complaints or problems are dealt with properly and professionally, as they arise.
• Maximise sales at every available opportunity to generate revenue including add on sales, upselling or substitute selling.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualification

About You

The successful candidate will have the following qualifications and skills:

• High School Qualification with minimum 2 years of relevant job experience
• Demonstrate a proactive approach to selling
• Demonstrate creativity in generating new business in the store
• Effective English communication – both written and oral
• Strong customer service and interpersonal skills
• Brand specific sales training, merchandising and product knowledge training on an ongoing and continuous basis
• High level of integrity
• Follow personal hygiene and grooming standards as set out by QDF
• Behave in a polite and professional manner while on duty and show the highest regard for each customer at all times
• Be confident, pleasant and approachable.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.