Senior Cigar Room Sales Specialist

Qatar Airways; Doha; On-site; QAR 45,000 - 89,000; Full time

Job summary

Qatar Duty Free, a part of Qatar Airways Group, is seeking a Senior Sales Assistant for the Cigar Room in Doha. You will drive high-end sales, maintain stock, and ensure top-tier customer service in a luxury retail environment at Hamad International Airport.

Responsibilities include delivering personalised service, achieving KPIs, and building long-term customer relationships while presenting products with benefits and value. A professional, approachable demeanor is essential.

Qualifications

• High School qualification with minimum 2 years of relevant job experience.
• Proactive approach to selling.
• Strong English communication – both written and oral.

Responsibilities

• Deliver personalized experience with commercial success and professional hospitality.
• Maximize sales through upselling and add-on opportunities.
• Maintain stock availability and merchandising to required standards.
• Build relationships to maximise return customers and provide exceptional after-sales service.
• Direct customers to other brands or departments after serving their needs.
• Handle complaints professionally and ensure customer satisfaction.

Skills

Proactive selling

Creative sales

Excellent English

Customer service

Interpersonal skills

Brand training

Education

High School Diploma

Job description

Qatar Duty Free, a part of Qatar Airways Group, is seeking a Senior Sales Assistant for the Cigar Room in Doha. You will drive high-end sales, maintain stock, and ensure top-tier customer service in a luxury retail environment at Hamad International Airport.

Responsibilities include delivering personalised service, achieving KPIs, and building long-term customer relationships while presenting products with benefits and value. A professional, approachable demeanor is essential.