Senior IT Support Analyst: End-User Tech & Service Desk

DXC Technology; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

DXC Technology is seeking an experienced IT Support Analyst in Qatar to provide day-to-day technical support for users, applications, devices and IT services. You will troubleshoot incidents, manage service requests, and ensure smooth IT operations.

The role requires 3+ years in IT support and relevant certifications such as ITIL, CompTIA A+, or Microsoft. Diploma or Bachelor's in IT-related fields is preferred. Excellent communication and documentation skills are essential.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• 3+ years of experience in IT support, service desk, or technical support roles.
• ITIL Foundation, CompTIA A+, Microsoft or other relevant certifications preferred.

Responsibilities

• Provide first and second-level technical support to end users.
• Log, investigate, and resolve incidents and service requests.
• Troubleshoot hardware, software, connectivity, and application issues.
• Support user accounts, devices, and software-related requests.
• Escalate complex technical issues to appropriate support teams.
• Assist with device deployments, software installations, and upgrades.
• Maintain accurate service records, documentation, and knowledge articles.
• Follow IT service management processes and procedures.
• Deliver professional and timely support to end users.
• Collaborate with technical teams to ensure effective issue resolution.

Skills

Technical troubleshooting

Service desk

Hardware support

Customer service

Communication

Documentation

Analytical thinking

Education

Diploma or Bachelor's degree in IT/CS/IS

Tools

ITIL Foundation

CompTIA A+

Microsoft certifications

Job description

DXC Technology is seeking an experienced IT Support Analyst in Qatar to provide day-to-day technical support for users, applications, devices and IT services. You will troubleshoot incidents, manage service requests, and ensure smooth IT operations.

The role requires 3+ years in IT support and relevant certifications such as ITIL, CompTIA A+, or Microsoft. Diploma or Bachelor's in IT-related fields is preferred. Excellent communication and documentation skills are essential.