Data Center IT Technician (Level 1/2 Support)

QatarEnergy; Qatar; On-site; QAR 60,000 - 100,000; Full time

Job summary

QatarEnergy is seeking a Data Center IT Support specialist to provide Level 1/2 assistance for infrastructure and end-user technology across sites. You will address incidents, service requests, and perform routine operational tasks while ensuring accurate documentation.

Key tools include Active Directory, Microsoft 365, SCCM, and printer/mobile device support; monitor server health and contribute to patching and change activities. Strong communication and shift adaptability are essential.

Qualifications

• Minimum 5 years of hands-on IT infrastructure support experience.
• Experience with data center operations and service desk.
• ITIL Foundation, Microsoft, CompTIA or equivalent certifications are advantageous.
• Technical Diploma in related field required.

Responsibilities

• Provide Level 1 and Level 2 support for infrastructure and end-user services across QatarEnergy sites.
• Handle incidents, service requests, and routine operational tasks with timely response.
• Troubleshoot and resolve issues; document actions and escalate when needed.
• Monitor data center infrastructure and server health; support changes and patches.
• Maintain accurate documentation and IT inventory; assist during upgrades.
• Support mobile devices and applications on smartphones and tablets.
• Participate in shift, standby, or on-call rotations as required.

Skills

Active Directory

SCCM

Azure Active Directory

Microsoft 365

Intune

Windows Server

Group Policy

Printer support

Linux basics

Data center monitoring

End-user support

Education

Technical Diploma in Computer Science/IT/Electronics

Tools

SCCM

Microsoft 365 Admin Center

Remote monitoring tools

IT inventory tools

Job description

QatarEnergy is seeking a Data Center IT Support specialist to provide Level 1/2 assistance for infrastructure and end-user technology across sites. You will address incidents, service requests, and perform routine operational tasks while ensuring accurate documentation.

Key tools include Active Directory, Microsoft 365, SCCM, and printer/mobile device support; monitor server health and contribute to patching and change activities. Strong communication and shift adaptability are essential.