Senior IT Field Support Specialist (M365 & Security)

Employment; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Employment IT Services in Doha seeks an experienced IT Support Specialist to deliver first- and second-level desktop, laptop, and peripheral support. You will troubleshoot hardware, software, network, and applications, install operating systems (Windows/macOS) and enterprise software, and manage incidents within defined SLA timelines.

The role covers VIP/end-user executive support, Microsoft 365 administration (Outlook, Teams, SharePoint), asset management, security tooling, SOPs, and

Qualifications

• Minimum 5 years of work experience in the IT industry.
• 3 years of experience in IT Service Management or End User Computing / Equipment Domain.
• Proven experience handling VIP/end-user executive support.
• Strong knowledge of Windows OS environments.
• Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting.
• Experience with ticketing tools and Managed Print Services.
• Understanding of security tools such as antivirus, endpoint protection, and MFA.

Responsibilities

• Provide first- and second-level IT support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, network, and application issues.
• Install, configure, and maintain operating systems (Windows/macOS) and approved enterprise software.
• Support video conferencing tools, printers, and office IT equipment.
• Coordinate with vendors for repairs, replacements, and warranty claims.
• Provide remote support for offsite or hybrid employees.
• Escalate unresolved issues to higher-level support teams when required.

Skills

VIP support

Windows OS

Microsoft 365

Network troubleshooting

Ticketing tools

Security tooling

Education

Bachelor’s degree in Information Technology or Computer Science

Microsoft Certified: Modern Desktop Administrator

ITIL certification (preferred)

Tools

Active Directory

Azure Entra ID

Ticketing system

Managed Print Services

Job description

Employment IT Services in Doha seeks an experienced IT Support Specialist to deliver first- and second-level desktop, laptop, and peripheral support. You will troubleshoot hardware, software, network, and applications, install operating systems (Windows/macOS) and enterprise software, and manage incidents within defined SLA timelines.

The role covers VIP/end-user executive support, Microsoft 365 administration (Outlook, Teams, SharePoint), asset management, security tooling, SOPs, and