Senior Guest Services Supervisor – Doha

St. Regis Hotels & Resorts; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

St. Regis Hotels & Resorts in Doha is seeking a Non-Management Full-Time Guest Services Associate. You will answer and process guest calls, record requests, and coordinate with departments to resolve issues while maintaining courtesy and accuracy.

The role requires a high school diploma and at least 1 year of related experience. Expect professional communication, attention to detail, and adherence to brand standards in a busy luxury hotel environment.

Qualifications

• High school diploma or equivalent.
• At least 1 year of related work experience.
• Friendly, professional communication and guest-service orientation.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Assist management in training, scheduling, and coaching staff; maintain professional appearance; protect assets.

Skills

Customer service

Telephone etiquette

Multitasking

Problem solving

Teamwork

Education

High school diploma

Tools

POS systems

Job description

St. Regis Hotels & Resorts in Doha is seeking a Non-Management Full-Time Guest Services Associate. You will answer and process guest calls, record requests, and coordinate with departments to resolve issues while maintaining courtesy and accuracy.

The role requires a high school diploma and at least 1 year of related experience. Expect professional communication, attention to detail, and adherence to brand standards in a busy luxury hotel environment.