Senior Elevator Service Engineer — Doha

Kone México; Doha; On-site; QAR 120,000 - 190,000; Full time

Job summary

KONE Doha, Qatar is seeking a Service Engineer to plan, manage, and oversee contracted elevator service work in line with schedules and budgets. You will be the first point of contact for technical issues, controlling field service costs and driving maintenance sales while ensuring safety and quality across operations.

The role requires a strong customer service mindset, analytical abilities, and the ability to lead a team of technicians in a dynamic market.

Qualifications

• Bachelor’s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.
• Driven and energetic representative with strong analytical skills and the ability to learn quickly.
• Minimum 5 years of experience in elevator service operations is preferred.
• Fluent in English, with Arabic proficiency considered a plus.
• Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.
• Strong aptitude for understanding and analyzing customer needs to provide customized solutions.

Responsibilities

• Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance
• Resolving customer service quality complaints and invoicing complaints related to maintenance operations
• Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
• Control of the field operations costs, callouts, and service repair sales.
• Managing the third-party inspection visits and follow-up actions
• Validates the service contract and technical terms with sales
• Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
• Investigating accidents and following company policy on evidence custody and internal reporting
• Accountable for the performance of assigned technicians and for their motivation and competence development

Skills

Analytical skills

Customer-focused

Communication skills

Education

Bachelor's degree in Electrical/Mechatronics/Electronics/Industrial Engineering

Job description

KONE Doha, Qatar is seeking a Service Engineer to plan, manage, and oversee contracted elevator service work in line with schedules and budgets. You will be the first point of contact for technical issues, controlling field service costs and driving maintenance sales while ensuring safety and quality across operations.

The role requires a strong customer service mindset, analytical abilities, and the ability to lead a team of technicians in a dynamic market.