Senior Application Support Engineer (L2/L3) - SQL & ITIL

HR Masters KSA

Doha

On-site

QAR 201,000 - 268,000

Full time

2 days ago

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Job summary

HR Masters KSA is seeking an experienced Application Support Engineer (L2/L3) to own production application maintenance, incident and change management, and advanced troubleshooting in Doha, Qatar. This on-site role requires 5–8 years of hands-on experience, ITIL proficiency, and deep knowledge of SQL and REST APIs to ensure high availability and seamless enterprise integrations.

You will collaborate with software development, IT infrastructure, and stakeholders, contributing to release

Qualifications

Bachelor’s degree in Computer Science, IT, Software Engineering, or a related technical discipline.
5–8 years of hands-on experience in L2/L3 enterprise application support and production environments.
Strong operational expertise in Incident, Problem, and Change Management under ITIL frameworks.
Advanced SQL and database troubleshooting proficiency.
Deep experience with REST APIs, web services, and multi‑tier integrations.

Responsibilities

Provide L2/L3 enterprise application and production environment support for business-critical systems.
Execute Incident, Problem, and Change Management per ITIL.
Perform advanced SQL queries and database troubleshooting to resolve data issues.
Manage REST APIs, web services, and enterprise middleware integrations.
Conduct RCA investigations and deep log analysis for major incidents.
Monitor performance metrics and maintain high availability across environments.
Develop automation scripts to streamline operations.
Support software deployments, releases, and CI/CD pipelines.