Application Support Engineer L2/L3 (SQL & ITIL) | HR Masters KSA | Doha, Qatar

HR Masters KSA; Doha; Vor Ort; QAR 201.000 - 268.000; Vollzeit

Zusammenfassung

HR Masters KSA is seeking an experienced Application Support Engineer (L2/L3) to own production application maintenance, incident and change management, and advanced troubleshooting in Doha, Qatar. This on-site role requires 5–8 years of hands-on experience, ITIL proficiency, and deep knowledge of SQL and REST APIs to ensure high availability and seamless enterprise integrations.

You will collaborate with software development, IT infrastructure, and stakeholders, contributing to release

Qualifikationen

• Bachelor’s degree in Computer Science, IT, Software Engineering, or a related technical discipline.
• 5–8 years of hands-on experience in L2/L3 enterprise application support and production environments.
• Strong operational expertise in Incident, Problem, and Change Management under ITIL frameworks.
• Advanced SQL and database troubleshooting proficiency.
• Deep experience with REST APIs, web services, and multi‑tier integrations.

Aufgaben

• Provide L2/L3 enterprise application and production environment support for business-critical systems.
• Execute Incident, Problem, and Change Management per ITIL.
• Perform advanced SQL queries and database troubleshooting to resolve data issues.
• Manage REST APIs, web services, and enterprise middleware integrations.
• Conduct RCA investigations and deep log analysis for major incidents.
• Monitor performance metrics and maintain high availability across environments.
• Develop automation scripts to streamline operations.
• Support software deployments, releases, and CI/CD pipelines.

Kenntnisse

ITIL Incident Mgmt

Advanced SQL

REST APIs

Root Cause Analysis

Linux/Windows Admin

Automation Scripting

Stakeholder Communication

On-site Doha

Ausbildung

Bachelor’s degree in Computer Science or IT

Tools

Jira

Confluence

ServiceNow

Docker

Kubernetes

Jobbeschreibung

Position Summary:

Driving advanced enterprise application support, production environment stability, and mission‑critical system reliability in Doha, Qatar, HR Masters KSA is actively seeking an experienced Application Support Engineer (L2/L3) for a permanent full‑time professional engagement. In this vital technical operations role, you will take full operational, tactical, and technical ownership of enterprise application maintenance, incident, problem, and change management under ITIL frameworks, advanced SQL and database troubleshooting, REST APIs and web services integrations, comprehensive root‑cause analysis (RCA) and log analysis, performance monitoring, release management, and automation scripting across Linux and Windows environments. Bringing 5 to 8 years of progressive professional experience in L2/L3 application support and a Bachelor’s degree in Computer Science or IT, you will empower an elite multinational recruitment and consulting enterprise to achieve uncompromised software uptime, seamless enterprise integrations, and superior technical service delivery. This prestigious career opportunity offers competitive remuneration, enterprise client exposure, and professional growth within a leading regional human resources and talent consulting corporation.

Detailed Job Description:

As an Application Support Engineer (L2/L3) supporting HR Masters KSA on a professional on‑site basis in Doha, Qatar, you will take full operational, tactical, and technical ownership of production application support, incident resolution, database diagnostics, and cross‑functional engineering collaboration. Your day‑to‑day responsibilities include managing and supporting business‑critical enterprise applications and production environments across L2 and L3 tiers, executing structured Incident, Problem, and Change Management workflows in strict adherence to ITIL guidelines, performing advanced SQL queries and database troubleshooting to resolve data anomalies, integrating and debugging REST APIs and web services, conducting meticulous Root Cause Analysis (RCA) and comprehensive log analysis for major incidents, monitoring application performance metrics and executing proactive tuning, administering Linux and Windows operating systems, developing automation scripts for routine administrative tasks, supporting software deployments and release management pipelines within CI/CD frameworks, collaborating proactively with software development squads, IT infrastructure teams, and corporate stakeholders, and communicating technical status updates effectively. Furthermore, you will manage application requirements by submitting your updated CV via direct email to [e-mail].

Key Responsibilities:

• Provide comprehensive L2/L3 enterprise application and production environment support for business‑critical software systems.
• Execute structured Incident, Problem, and Change Management procedures in strict compliance with ITIL frameworks.
• Perform advanced SQL queries, database tuning, and transactional troubleshooting to resolve complex data issues.
• Manage, integrate, and troubleshoot REST APIs, web services, and enterprise middleware integrations.
• Conduct rigorous Root Cause Analysis (RCA) investigations and deep log analysis for major production incidents.
• Monitor application performance metrics, resource utilization, and response times to ensure high availability.
• Administer, maintain, and troubleshoot Linux and Windows server operating systems.
• Develop robust automation scripts and utility tools to streamline operational support workflows.
• Support software deployment cycles, release management, and CI/CD pipeline execution.
• Maintain meticulous incident logs, knowledge base articles, runbooks, and system architecture documentation.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 5 to 8 years of progressive professional hands‑on experience in L2/L3 enterprise application support and production environments.
• Strong, demonstrable operational expertise in Incident, Problem, and Change Management under ITIL frameworks.
• Comprehensive working knowledge and practical proficiency in advanced SQL and database troubleshooting.
• Deep practical experience supporting REST APIs, web services, and multi‑tier integrations.
• Solid practical grasp of Root Cause Analysis (RCA), application monitoring tools, and log analysis.
• Extensive hands‑on experience administering Linux and Windows operating systems along with automation scripting.
• Strong analytical problem‑solving skills and effective stakeholder communication capabilities.
• Mandatory legal work authorization and physical availability for professional on‑site operations in Doha, Qatar.

Nice‑to‑Have Skills:

• Professional ITIL Foundation or ITIL Intermediate certifications.
• Prior professional working experience supporting Tier‑1 global banking institutions, fintech corporations, or enterprise software companies.
• Hands‑on familiarity with cloud platforms (AWS, Azure) and containerized deployment tools (Docker, Kubernetes).
• Experience utilizing enterprise agile tracking and IT service desk platforms (Jira, Confluence, ServiceNow).
• Active participation in IT service management user groups, support engineering forums, or professional technology associations.

Application Information:

• Email: [e-mail]
• Company Website: https://www.workwavez.com
• Salary/Rate: Market Competitive / Enterprise Application Support Package
• Work Schedule: On‑Site Professional Operations (Doha, Qatar)
• Deadline: Open until filled (Urgent Doha Application Support Engineer Opening)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Permanent / Full‑Time Employment

Recruitment Pro Tip:

When applying for this Application Support Engineer position with HR Masters KSA in Doha, ensure your resume explicitly highlights your ITIL incident management tenure, advanced SQL database troubleshooting skills, and REST API integration background.