Seasonal Outlet Supervisor - F&B Service

Kempinski; Doha; On-site; QAR 72,000 - 110,000; Full time

Job summary

Kempinski Doha is seeking an Outlet Supervisor (Seasonal - Full Time) to lead daily restaurant operations in our Food & Beverage outlet, ensuring service aligned with Kempinski’s standards and DNA values. You will drive sales, maximise guest satisfaction and provide courteous, professional, efficient and flexible service to every guest in a dynamic hotel setting.

Key responsibilities include reporting to the Assistant Restaurant Manager, supervising Head Waiter/Waitress, Waiter/Waitress and

Qualifications

• Seasonal employment in a hotel outlet.
• Adhere to hotel policies, HACCP and safety regulations.
• Upsell and drive sales while maintaining service quality.

Responsibilities

• Responsible to Assistant Restaurant Manager/ Restaurant Manager.
• Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

Skills

Upselling

Guest service

Team supervision

Job description

Kempinski Doha is seeking an Outlet Supervisor (Seasonal - Full Time) to lead daily restaurant operations in our Food & Beverage outlet, ensuring service aligned with Kempinski’s standards and DNA values. You will drive sales, maximise guest satisfaction and provide courteous, professional, efficient and flexible service to every guest in a dynamic hotel setting.

Key responsibilities include reporting to the Assistant Restaurant Manager, supervising Head Waiter/Waitress, Waiter/Waitress and