Restaurant Shift Lead: Service, Team & Ops

Kempinski Hotels; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Kempinski Hotels in Doha is seeking a Restaurant Supervisor to oversee daily FOH operations, ensuring high-quality service, guest satisfaction, and staff efficiency in a fast-paced environment. You will supervise front-of-house during shifts, resolve complaints promptly, monitor service speed and table turnover, and assist with opening/closing procedures including cash handling.

You will also lead and train servers, hosts, and bussers, provide real-time coaching, and ensure compliance with

Qualifications

• Strong leadership and people management skills.
• Excellent guest service and communication abilities.
• Knowledge of food safety and sanitation standards.
• Experience with cash handling and POS systems.

Responsibilities

• Supervise front-of-house staff during daily shifts, ensuring smooth dining room operations.
• Resolve customer complaints and service issues with speed and a positive attitude.
• Monitor service speed, food presentation, and table turnover to maintain high standards.
• Assist with opening and closing procedures, including cash handling, safe drops, and securing the building.

Skills

Leadership

Customer service

Team training

Cash handling

POS systems

Tools

POS systems

Job description

Kempinski Hotels in Doha is seeking a Restaurant Supervisor to oversee daily FOH operations, ensuring high-quality service, guest satisfaction, and staff efficiency in a fast-paced environment. You will supervise front-of-house during shifts, resolve complaints promptly, monitor service speed and table turnover, and assist with opening/closing procedures including cash handling.

You will also lead and train servers, hosts, and bussers, provide real-time coaching, and ensure compliance with