Retail Department Lead & Sales Coach

H&M; Qatar; On-site; QAR 134,000 - 201,000; Full time

Job summary

H&M in Qatar is seeking a Department Manager to train, develop, and lead a department team on the shop floor, driving sales and ensuring top customer service. You will ensure that all Sales Associates are motivated and knowledgeable about the brand, and you will deputize for the Store Manager during periods of absence, maintaining store standards.

You will also coach staff, oversee shift schedules, interview potential hires, and collaborate with store leadership to maximise performance while

Qualifications

• At least 3 years of retail experience.
• Ability to delegate tasks, negotiate with customers and colleagues, and interview new hires.
• Excellent English communication skills; Arabic is an advantage.
• Knowledge of MS Office, Excel, Word, etc.

Responsibilities

• Train, develop, and lead a department team to maximise sales on the shop floor.
• Demonstrate and maintain an excellent standard of customer service.
• Ensure Sales Associates are motivated and brand knowledgeable.
• Deputise for the Store Manager during periods of absence and support daily operations.

Skills

Team Leadership

Customer Service

English Communication

Negotiation

Interviewing

Delegation

MS Office

Excel

Word

Arabic (advantage)

Tools

MS Office

Excel

Word

Job description

H&M in Qatar is seeking a Department Manager to train, develop, and lead a department team on the shop floor, driving sales and ensuring top customer service. You will ensure that all Sales Associates are motivated and knowledgeable about the brand, and you will deputize for the Store Manager during periods of absence, maintaining store standards.

You will also coach staff, oversee shift schedules, interview potential hires, and collaborate with store leadership to maximise performance while