Reception Support Nehmeh

Nehmeh Group; Qatar; On-site; QAR 39,000 - 57,000; Full time

Job summary

Nehmeh Group in Qatar is seeking a customer-focused professional to promote services with high professionalism, address requests promptly, and brief customers on products and warranties. You will discuss warranty protections, OEM part options, and cost-saving solutions with customers.

This role emphasizes maintaining strong customer relations, resolving complaints to boost loyalty, processing repair orders, and ensuring proper documentation on customer arrival.

Qualifications

• Vocational Course in Technical or Equivalent.
• Strong written and verbal communication skills.
• Familiar with MS Office Suite: Excel and Word.
• Able to handle sensitive and confidential information.

Responsibilities

• Encourage customers to purchase services with high professionalism.
• Ensure customer requests are addressed on time and brief customers on products and services.
• Advise customers on warranty protections and potential cost savings.
• Communicate to customers about power tools problems and warranty issues.
• Provide information to customers on OEM part options.
• Support development of cost-saving solutions while resolving issues.
• Resolve customer complaints to enhance loyalty.
• Maintain complete customer relations and follow-up policy for maximum satisfaction.
• Assist in completing repair orders and necessary documentation on customer arrival.

Skills

Strong written and verbal comms

Customer service orientation

Professional phone manners

Education

Vocational Course in Technical or Equivalent

Tools

Excel

Word

Job description

Key Responsibilities:

• Responsible of encouragingly selling services to customers with high level of professionalism.
• Responsible of ensuring customer requests are addressed on time and brief the customers on the products and services.
• Responsible of advising customers on about warranty protections and potential cost savings.
• Responsible of communicating to the customers on the power tools problems and warranty issues.
• Responsible to provide the necessary information to the customers on OEM (Original Equipment costs) part options.
• Responsible of supporting in the development of solutions to keep the costs low while resolving issues.
• Responsible of resolving customer complaints to enhance customer loyalty.
• Responsible of maintaining a complete customer relations and follow up policy that ensures maximum customer satisfaction.
• Responsible of supporting in completing the repair orders and necessary documentations on arrival of the customer.

Qualifications / Requirements:

• Vocational Course in Technical or Equivalent
• Strong Written and verbal communication skills.
• Familiar with MS Office Suits: Excel and Word.
• Able to handle sensitive and confidential information.