Customer Support Representative

SHERATON HOTEL RESORE !; Umm Salal; On-site; QAR 28,000 - 50,000; Full time

Job summary

Sheraton Hotel Restore ! in Umm-Salal, Qatar is seeking a front desk receptionist to deliver customer-oriented support.

The CSR will act as a liaison, provide information about products and services, and resolve customer issues for accounts with accuracy and efficiency. You will handle inquiries across email, live chat, Zendesk, instant messaging and phone, build trusted relationships with customers, and aim to exceed personal support targets.

Qualifications

• Customer-oriented approach to support and issue resolution.
• Ability to multitask and manage multiple channels.

Responsibilities

• Respond to customer inquiries and resolve issues across channels.
• Provide accurate information about products and services.
• Maintain records of customer interactions and accounts.

Skills

Customer orientation

Multitasking

Communication skills

Problem solving

Zendesk

Tools

Zendesk

Job description

Front Desk Receptionist vacancy in Umm-Salal Qatar

We are looking for a customer-oriented support representative. A customer support representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

You will be at the forefront of rebuilding Mevron to be a brand not only known for its outstanding product, but for its incredible customer support. You will deliver only the best customer support for riders and partner drivers globally across multiple support platforms: email, live chat, zendesk, instant messaging, and phone.

Be the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.

Be goal-oriented, not only for the company and for our vision, but also for your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, in Mevron, we adopt new insights and constant change.

Responsibilities:

• Respond to account take over, fraud-related concerns via email/phone
• Able to multitask and meet the responsibilities by the end of the day
• Able to suggest and make recommendations for process improvements/changes
• Raise concerns/issues to ensure better management of customer experience
• Identify and assess customers' needs to achieve satisfaction
• Manage large amounts of inbound and outbound calls
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer support team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies