Sales Assistant, Sports

GMG; Doha; On-site; QAR 44,640 - 100,440; Full time

Job summary

GMG in Doha is seeking a customer-focused store associate to drive sales and deliver exceptional service. You will describe product features, educate customers on brand standards, and guide purchases to meet customer needs.

The role emphasizes handling queries, processing payments, maintaining stock and storefront standards, and contributing to promotional activities. Prior experience in retail and basic product knowledge are valued.

Qualifications

• High School/Diploma.
• A minimum of 1 to 3 years of relevant experience.
• Product/brand knowledge.
• Interpersonal skills.
• Customer service orientation.

Responsibilities

• Describes product features and benefits; demonstrates the use and handling of the product.
• Educates clients on brands quality standards and specifications.
• Advises customers on product ranges best suited to their needs; answers customers’ queries to help them make a decision on the purchase.
• Provides information to customers on warranties, features, specifications, maintenance and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard.
• Maintains awareness of new product launches, promotional events and sales.
• Achieves sales targets by using sales techniques, up‑selling and cross‑selling.
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; maintains sales records.
• Receives and processes cash, changes and credit payments and generates invoices and receipts.
• Operates as a cashier and is consistently accurate in money handling (if applicable).
• Follows the store’s after‑sales processes and ensures full adherence to repair/return policies and procedures.
• Adheres to loss prevention, inventory controls and standard operating procedures of the company.
• Provides assistance in store merchandising in product placement and arrangement.
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times.

Skills

Customer service orientation

Interpersonal skills

Product/brand knowledge

High School/Diploma

1 to 3 years of experience

Education

High School/Diploma

Job description

Who we are

GMG is a global well‑being company retailing, distributing and manufacturing a portfolio of leading international and home‑grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well‑being sector. Working across the Middle East, North Africa and Asia, GMG has introduced more than 120 brands into its markets.

About the role

The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

Core Responsibilities

• Describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; answers customers’ queries to help them make a decision on the purchase
• Provides information to customers on warranties, features, specifications, maintenance and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
• Maintains awareness of new product launches, promotional events and sales
• Achieves sales targets by using sales techniques, up‑selling and cross‑selling
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; maintains sales records
• Receives and processes cash, changes and credit payments and generates invoices and receipts
• Operates as a cashier and is consistently accurate in money handling (if applicable)
• Follows the store’s after‑sales processes and ensures full adherence to repair/return policies and procedures
• Adheres to loss prevention, inventory controls and standard operating procedures of the company
• Provides assistance in store merchandising in product placement and arrangement
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times

Self‑Management

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth

Qualifications / Skills

• High School/Diploma
• A minimum of 1 to 3 years of relevant experience
• Product/brand knowledge
• Interpersonal skills
• Customer service orientation