Public Area Attendant (Housekeeping)

The Ned City of London Sales; Doha; On-site; QAR 19,000 - 24,000; Full time

Benefits offered by this job

Accommodation provided

Transportation provided

21 days annual leave

Public holidays

Job summary

The Ned Doha is seeking a Public Area Attendant to join its luxury hotel team in Doha. You will help maintain pristine guest rooms and public spaces, ensuring a warm, discreet service and high standards of cleanliness for a sophisticated guest experience.

Ideal candidates will be detail-oriented, physically able, and capable of working efficiently in a fast-paced luxury setting while delivering exceptional guest service.

Qualifications

• Housekeeping attendants must have a keen eye for detail to ensure that rooms are thoroughly cleaned, and all necessary tasks are completed to a high standard.
• Efficiently managing time is essential in the fast-paced environment of housekeeping. Attendants need to prioritize tasks effectively to meet deadlines and maintain productivity.
• This role often involves prolonged periods of standing, bending, lifting, and walking. Physical stamina is necessary to carry out cleaning tasks effectively and safely.
• While the primary responsibility is cleaning, housekeeping attendants often interact with guests or occupants. A friendly and helpful demeanor is important for providing excellent customer service.
• Familiarity with various cleaning techniques, equipment, and cleaning agents is essential for achieving optimal results while maintaining safety standards.
• Collaboration with other members of the housekeeping team, as well as staff in other departments, is essential for maintaining a smooth operation and delivering a positive guest experience.
• Housekeeping attendants often have access to guests' personal spaces and belongings. Respecting privacy and maintaining confidentiality is crucial in building trust with guests and maintaining professionalism.
• Awareness of safety protocols and practices is essential to prevent accidents or injuries while performing cleaning tasks or using equipment.

Responsibilities

• To consistently achieve the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas in order to create a warm, friendly and comfortable environment for our guests.
• To provide a discreet one-stop service combining servicing of guest rooms with checking and replenishing of mini bar and guest amenities.
• To ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
• To signs on-duty, collecting work allocations and signing for any keys or bleeps that may be required prior to commencing the shift.
• To ensure that all guest rooms are cleaned, stocked and maintained to the standard required.
• To provide guests with requested services at all times.
• To report any malfunctioning equipment and maintenance problems by recording all faults in work orders and passing them on to the Housekeeping Supervisor.
• To ensure that all lost property is handed into the Housekeeping Office.
• To ensure that all linen cupboards and service areas are stocked and maintained as required.
• To ensure all minibar and guest amenities are secured at the end of the shift.

Skills

Attention to detail

Time management

Physical stamina

Customer service

Cleaning techniques

Teamwork

Privacy & confidentiality

Safety awareness

Job description

Housed within Doha's iconic former Ministry of Interior building, The Ned Doha is not just a hotel, it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.

With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned's Club, our private members' club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool, The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.

Job Purpose:

We are looking for a Public Area Attendant to work within The NED Doha. If you have experience as a Housekeeping Attendant in a hotel luxury environment, and you are enthusiastic, passionate and knowledgeable good service; then we want to hear from you!

Responsibilities:

• To consistently achieve the required standards of cleanliness, product presentation and customer care in all guest rooms and public areas in order to create a warm, friendly and comfortable environment for our guests.
• To provide a discreet one-stop service combining servicing of guest rooms with checking and replenishing of mini bar and guest amenities.
• To ensure that the appropriate level of security for all guest belongings is achieved, aiding in creating a feeling of comfort and confidence for guests.
• Ensures the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests.
• To signs on-duty, collecting work allocations and signing for any keys or bleeps that may be required prior to commencing the shift.
• To ensure that all guest rooms are cleaned, stocked and maintained to the standard required.
• To provide guests with requested services at all times.
• To report any malfunctioning equipment and maintenance problems by recording all faults in work orders and passing them on to the Housekeeping Supervisor.
• To ensure that all lost property is handed into the Housekeeping Office.
• To ensure that all linen cupboards and service areas are stocked and maintained as required.
• To ensure all minibar and guest amenities are secured at the end of the shift.

Qualifications & Competencies:

• Housekeeping attendants must have a keen eye for detail to ensure that rooms are thoroughly cleaned, and all necessary tasks are completed to a high standard.
• Efficiently managing time is essential in the fast-paced environment of housekeeping. Attendants need to prioritize tasks effectively to meet deadlines and maintain productivity.
• This role often involves prolonged periods of standing, bending, lifting, and walking. Physical stamina is necessary to carry out cleaning tasks effectively and safely.
• While the primary responsibility is cleaning, housekeeping attendants often interact with guests or occupants. A friendly and helpful demeanor is important for providing excellent customer service.
• Familiarity with various cleaning techniques, equipment, and cleaning agents is essential for achieving optimal results while maintaining safety standards.
• Collaboration with other members of the housekeeping team, as well as staff in other departments, is essential for maintaining a smooth operation and delivering a positive guest experience.
• Housekeeping attendants often have access to guests' personal spaces and belongings. Respecting privacy and maintaining confidentiality is crucial in building trust with guests and maintaining professionalism.
• Awareness of safety protocols and practices is essential to prevent accidents or injuries while performing cleaning tasks or using equipment.

What's In It for you?

• Tax-free annual salary of QAR 21,600
• Company-provided accommodation and transportation
• 21 calendar days annual leave and 11 paid public holidays
• Sick leave benefits as per Qatar Labour Law
• Private Medical Insurance for self
• End of Service benefits
• Complimentary meals at Neddys, our team restaurant (breakfast, lunch & dinner)
• Exclusive hotel and dining rates for you, your family, and friends
• Outstanding learning, development, and career progression opportunities
• Reward and recognition programs
• The opportunity to work in one of Doha's most iconic luxury destinations

At The Ned Doha, we go beyond celebrating diversity- we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.