Butler Supervisor (Front Office)

Tanqeeb; Doha; On-site; QAR 43,000 - 53,000; Full time

Benefits offered by this job

Tax-free salary

21 days annual leave

11 paid public holidays

Private Medical Insurance

End of Service benefits

Complimentary meals at Neddy’s

Hotel and dining rates

Career progression opportunities

Job summary

The Ned Doha is seeking a Front Office Supervisor to lead our Butler team and deliver Forbes Five Star level service in Doha. You will coordinate daily operations, review VIP requirements, and ensure guest satisfaction from check-in to check-out in a luxury setting.

Ideal candidates have at least 3 years in luxury hospitality, 2+ years with Butler services in the Middle East, and proven supervisory experience in five-star hotels, with strong commitment to Forbes/LQA standards.

Qualifications

• Minimum 3 years of luxury hospitality experience.
• Minimum 2 years of Butler experience within the Middle East is mandatory.
• Previous experience in a five star luxury hotel is mandatory.
• Previous experience working with Forbes Five Star - LQA standards is mandatory.
• Minimum 1 year of supervisory experience in a luxury hotel environment is preferred.

Responsibilities

• Supervise and coordinate daily Butler team operations.
• Allocate Butler assignments according to arrivals, departures, VIPs, occupancy, special occasions and guest requirements.
• Ensure all pre arrival preparations are completed accurately and on time.
• Monitor the complete guest journey from pre arrival through departure.
• Provide regular coaching and feedback and identify training needs.
• Coordinate with Front Office, Housekeeping, In Room Dining, Concierge, Engineering and Security to ensure seamless guest service.
• Maintain confidentiality and discretion regarding guest information.
• Uphold Forbes Five Star and LQA standards across all services.

Skills

Front Office supervision

VIP guest handling

Forbes Five Star

LQA standards

Staff coaching

Exceptional communication

Job description

About The Ned Doha

Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel, it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.

With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club, our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool, The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.

The Role

At The Ned Doha, we believe that every memorable guest experience begins with a warm welcome and exceptional service. We are currently looking for a passionate and service-oriented Front Office Supervisor to join our Front Office team and create unforgettable first impressions for our guests.

If you enjoy engaging with people, thrive in a fast-paced hospitality environment, and are committed to delivering outstanding guest experiences from check-in to check-out, we’d love to hear from you.

Duties & Responsbilities

• Supervise and coordinate the daily operations of the Butler team.
• Allocate Butler assignments according to arrivals, departures, VIPs, occupancy, special occasions and guest requirements.
• Ensure all pre arrival preparations are completed accurately and on time.
• Monitor the complete guest journey from pre arrival through departure.
• Ensure all guest requests and promised services are followed up and completed.
• Conduct daily briefings covering VIPs, repeat guests, special occasions, guest preferences and operational priorities.
• Ensure smooth shift handovers and accurate communication of outstanding matters.
• Lead, coach and motivate Butler colleagues to achieve consistently high service standards.
• Monitor colleague performance, grooming, presentation and professional conduct.
• Provide regular coaching and feedback and identify training needs.
• Work closely with Front Office, Housekeeping, In Room Dining, Concierge, Engineering, Security and other departments to ensure seamless guest service.
• Anticipate guest needs through observation, interaction and accurate understanding of guest preferences.
• Ensure VIPs, repeat guests, long staying guests and guests celebrating special occasions receive personalized attention.
• Ensure guest preferences and important information are accurately recorded and updated in the relevant systems.
• Handle guest complaints professionally, taking ownership and ensuring appropriate follow up and service recovery.
• Coordinate special occasions, celebrations and personalized guest experiences.
• Maintain complete confidentiality and discretion regarding guest information.
• Maintain comprehensive knowledge of The Ned Doha's facilities, restaurants, experiences and services.
• Identify appropriate opportunities to promote hotel facilities and experiences.
• Ensure all Butler services consistently meet Forbes Five Star and LQA standards.
• Maintain strong knowledge of Forbes and LQA requirements and ensure the team consistently applies them.
• Conduct regular service inspections and identify opportunities for improvement.
• Support Forbes and LQA assessments, internal inspections and quality audits.
• Maintain accurate guest profiles, preferences, requests and service recovery information.

About You

• Minimum 3 years of luxury hospitality experience.
• Minimum 2 years of Butler experience within the Middle East is mandatory.
• Previous experience in a five star luxury hotel is mandatory.
• Previous experience working with Forbes Five Star - LQA standards is mandatory.
• Minimum 1 year of supervisory experience in a luxury hotel environment is preferred.
• Strong knowledge of luxury Butler service and international guest expectations.
• Strong understanding of Middle Eastern culture and guest preferences.
• Proven ability to lead, coach and develop a multicultural team.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail and strong organizational skills.
• Strong problem solving and decision making abilities.

What’s In It for You

• Tax-free salary of QAR 48,000 per year
• 21 calendar days annual leave and 11 paid public holidays
• Sick leave benefits as per Qatar Labour Law
• Private Medical Insurance for self
• End of Service benefits
• Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner)
• Exclusive hotel and dining rates for you, your family, and friends
• Outstanding learning, development, and career progression opportunities
• Reward and recognition programmes
• The opportunity to work in one of Doha’s most iconic lifestyle destinations

Our Culture

At The Ned Doha, we go beyond celebrating diversity,we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.