Premium Guest Concierge & Local Experience Expert

Alfardan Group; Qatar; On-site; QAR 60,000 - 96,000; Full time

Job summary

Alfardan Group seeks a professional Concierge in Qatar to deliver exceptional guest service. You will assist guests with enquiries, reservations, transportation, and local recommendations while upholding service standards.

Responsibilities include welcoming guests, arranging bookings, coordinating with teams, and maintaining records. Fluency in English is required; knowledge of Qatar attractions and multilingual abilities are a plus. Flexibility to work shifts and holidays is expected.

Qualifications

• Previous experience in concierge, hospitality, customer service, or a related role is preferred.
• Strong communication and interpersonal skills, with a courteous and service-oriented approach.
• Good knowledge of Qatar’s attractions, dining options, transportation, and local services, or the ability to learn quickly.
• Fluency in English is required; Arabic and other languages are an advantage.
• Strong organisation, problem-solving, and multitasking abilities.
• Professional presentation and the ability to remain composed in a fast-paced environment.
• Flexibility to work shifts, weekends, and public holidays as required.

Responsibilities

• Welcome guests and respond to enquiries in a courteous, timely, and professional manner.
• Provide information about local attractions, dining, events, shopping, and services in Qatar.
• Arrange restaurant bookings, transportation, tours, appointments, and other guest requests.
• Coordinate with hotel or facility teams to address guest needs and resolve concerns.
• Keep up to date with local venues, services, events, and relevant cultural considerations.
• Handle calls, messages, and service requests accurately and maintain appropriate records.
• Protect guest privacy and handle personal information responsibly.
• Support guests from diverse backgrounds and communicate respectfully.
• Follow organisational policies, health and safety procedures, and applicable local requirements.

Skills

Communication skills

Interpersonal skills

Customer service

English fluency

Problem-solving

Multitasking

Professional appearance

Shift flexibility

Job description

Alfardan Group seeks a professional Concierge in Qatar to deliver exceptional guest service. You will assist guests with enquiries, reservations, transportation, and local recommendations while upholding service standards.

Responsibilities include welcoming guests, arranging bookings, coordinating with teams, and maintaining records. Fluency in English is required; knowledge of Qatar attractions and multilingual abilities are a plus. Flexibility to work shifts and holidays is expected.