Cruise Line Guest Experience Specialist

Vertexglobal; Lusail; On-site; QAR 30,000 - 48,000; Full time

Job summary

Vertexglobal in Lusail, Qatar, is seeking a Cruise Line Customer Service Representative to be the main point of contact for our guests throughout their journey. You will answer inquiries, resolve complaints, and coordinate with multiple departments to ensure a smooth, enjoyable experience on board and ashore.

Fluency in Hindi or Urdu is preferred but not required; excellent communication and composure under pressure are essential to thrive in a dynamic cruise environment and contribute to guest

Qualifications

• Excellent communication skills and customer service experience.
• Ability to remain calm under pressure.
• Hindi or Urdu language skills preferred but not required.

Responsibilities

• Answer inquiries from guests and provide information.
• Resolve complaints to ensure guest satisfaction.
• Coordinate with various departments to ensure a smooth guest experience.

Skills

Customer service

Communication skills

Calm under pressure

Job description

Vertexglobal in Lusail, Qatar, is seeking a Cruise Line Customer Service Representative to be the main point of contact for our guests throughout their journey. You will answer inquiries, resolve complaints, and coordinate with multiple departments to ensure a smooth, enjoyable experience on board and ashore.

Fluency in Hindi or Urdu is preferred but not required; excellent communication and composure under pressure are essential to thrive in a dynamic cruise environment and contribute to guest