On-Site Appian BPM Support Engineer (L1–L2)

Confidential Company; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Confidential Company seeks an On-Site Application Support Engineer to provide L1/L2 support for enterprise apps, focusing on Appian BPM. You will be the on-site contact for incidents, requests, troubleshooting, and coordination with L3 teams.

Required: strong Appian BPM knowledge, BPM workflows, integrations, REST/SOAP APIs, SQL, and Windows/Linux. You will document incidents and support production deployments from Doha, Qatar.

Qualifications

• Bachelor's degree in a relevant field
• Minimum 5 years of Application/Production Support experience
• Experience with Appian BPM preferred

Responsibilities

• Provide on-site L1/L2 support for enterprise applications and incidents
• Troubleshoot Appian BPM issues including workflows and integrations
• Analyze logs and DB information to identify and resolve issues
• Coordinate with L3 teams for complex problems and deployments
• Perform basic SQL queries and data validation
• Maintain incident records and knowledge-base documentation
• Provide regular status updates to stakeholders
• Support after-hours and on-call as required

Skills

Appian BPM

L1/L2 Support

SQL

REST/SOAP APIs

Windows/Linux

Incident Management

ITSM tooling

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Job description

Confidential Company seeks an On-Site Application Support Engineer to provide L1/L2 support for enterprise apps, focusing on Appian BPM. You will be the on-site contact for incidents, requests, troubleshooting, and coordination with L3 teams.

Required: strong Appian BPM knowledge, BPM workflows, integrations, REST/SOAP APIs, SQL, and Windows/Linux. You will document incidents and support production deployments from Doha, Qatar.