On-Site Appian BPM Support Engineer (L1/L2)

Diyar United Company; Doha; On-site; QAR 167,000 - 234,000; Full time

Job summary

The On-Site Application Support Engineer at Diyar United Company will provide L1/L2 functional and technical support for enterprise applications, with a focus on Appian BPM. The role serves as the primary on-site contact for incidents, service requests, troubleshooting, and coordinating with L3 teams.

Responsibilities include logging and prioritizing incidents, performing basic SQL queries, supporting workflows and integrations, and ensuring SLAs are met.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• Minimum 5 years in Application or Production Support for enterprise apps.
• Experience supporting Appian/BPM-based applications preferred.
• Bilingual Arabic/English with strong communication skills.
• Able to work on-site in Doha and coordinate with remote teams.

Responsibilities

• Provide on-site L1/L2 support for business applications and incidents.
• Log, prioritize, troubleshoot, and resolve incidents within SLAs.
• Troubleshoot Appian BPM workflows, processes, and integrations.
• Analyze logs, errors, and DB information to identify issues.
• Perform basic SQL queries and validate data for troubleshooting.
• Coordinate with L3 teams and other technical groups until resolution.
• Validate fixes and perform smoke testing; support deployments.
• Maintain incident records and knowledge-base documentation.
• Provide regular status updates to stakeholders; on-call support when needed.

Skills

Appian BPM

Troubleshooting

Incident management

Communication skills

Arabic English bilingual

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

SQL

Windows/Linux

APIs REST/SOAP

ITSM tools

Appian BPM tooling

Job description

The On-Site Application Support Engineer at Diyar United Company will provide L1/L2 functional and technical support for enterprise applications, with a focus on Appian BPM. The role serves as the primary on-site contact for incidents, service requests, troubleshooting, and coordinating with L3 teams.

Responsibilities include logging and prioritizing incidents, performing basic SQL queries, supporting workflows and integrations, and ensuring SLAs are met.