NOC Operations & Incident Response Lead

Malomatia Q.S.C.; Doha; On-site; QAR 167,400 - 279,000; Full time

Job summary

Malomatia Q.S.C. is seeking a seasoned Network Operations Center (NOC) professional to monitor servers, network devices, applications, cloud services, databases and storage infrastructure using enterprise monitoring tools.

The role involves identifying incidents, performing first-level troubleshooting, creating and tracking ITSM tickets, and escalating according to SLAs. You will coordinate with cross‑functional teams and contribute to continuous improvement in monitoring and incident response.

Qualifications

• Minimum 5+ years of experience in a Network Operations Center (NOC), IT Monitoring, IT Operations, or Technical Support environment.
• Experience working with enterprise monitoring platforms such as SolarWinds, Dynatrace, Zabbix, BMC Helix, SiteScope, PRTG, or similar solutions.
• Hands-on experience with IT Service Management (ITSM) tools such as ServiceNow, ManageEngine, Jira, or equivalent platforms.
• Understanding of Windows and Linux operating systems.
• Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, routing, switching, WAN, and LAN technologies.
• Exposure to cloud platforms such as Microsoft Azure, OCI, AWS, or GCP.
• Knowledge of virtualization technologies and enterprise infrastructure environments.
• Understanding of ITIL Incident Management, Problem Management, Event Management, and Change Management processes.
• Experience in alert monitoring, event correlation, incident response, and operational reporting.
• Strong analytical, troubleshooting, communication, and documentation skills.
• Ability to prioritize and manage multiple incidents in a fast-paced operational environment.
• Willingness to work in a 24×7 shift-based environment.

Responsibilities

• Monitor servers, network devices, applications, cloud services, databases and storage infrastructure using enterprise monitoring tools.
• Identify, validate, and analyze monitoring alerts and events to distinguish genuine incidents from false positives.
• Perform first-level troubleshooting and conduct initial impact assessments.
• Create, update, track and manage incident tickets within the IT Service Management (ITSM) platform.
• Escalate incidents to the appropriate resolver groups in accordance with SLAs and escalation procedures.
• Coordinate with Infrastructure, Network, Cloud, Database, Security and Application Support teams to facilitate incident resolution.
• Prepare daily operational status reports, monitoring summaries, shift handover reports and dashboard updates.
• Maintain SOPs, runbooks and knowledge base articles; ensure security and compliance with policies.
• Support major incident management activities, bridge calls and operational communications when required.
• Work as part of a 24×7 shift operation and support business continuity requirements.

Skills

Analytical thinking

Troubleshooting

Documentation

Communication

Customer service

Team collaboration

Time management

Adaptability

Incident management

Attention to detail

Tools

SolarWinds

Dynatrace

Zabbix

BMC Helix

SiteScope

PRTG

ServiceNow

ManageEngine

Jira

Job description

Malomatia Q.S.C. is seeking a seasoned Network Operations Center (NOC) professional to monitor servers, network devices, applications, cloud services, databases and storage infrastructure using enterprise monitoring tools.

The role involves identifying incidents, performing first-level troubleshooting, creating and tracking ITSM tickets, and escalating according to SLAs. You will coordinate with cross‑functional teams and contribute to continuous improvement in monitoring and incident response.