Guest Experience & Front Desk Leader

The Ritz-Carlton Hotel Company, L.L.C.; Doha; On-site; QAR 167,000 - 257,000; Full time

Job summary

The Ritz-Carlton Doha is seeking a Front Office Operations Manager to support the Front Office Manager, oversee Bell/Door Staff, Switchboard, and Guest Services/Front Desk, and drive efficient check-in/check-out processes in a luxury hotel setting.

Responsibilities emphasize guest satisfaction, staff development, and financial performance, with focus on service standards, scheduling, and departmental procedures across daily operations.

Qualifications

• High school diploma or GED required; 2 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day operations, ensuring quality and meeting customer expectations.
• Develops goals and plans to prioritize, organize, and accomplish work.
• Handles complaints, resolves conflicts, and negotiates with others.
• Supervises Front Office staffing to meet guest service and financial objectives.
• Maintains open communication with employees to align with business objectives.

Skills

Staff supervision

Guest services excellence

Conflict resolution

Communication

Education

High school diploma or GED

2-year degree in Hospitality or related

Job description

The Ritz-Carlton Doha is seeking a Front Office Operations Manager to support the Front Office Manager, oversee Bell/Door Staff, Switchboard, and Guest Services/Front Desk, and drive efficient check-in/check-out processes in a luxury hotel setting.

Responsibilities emphasize guest satisfaction, staff development, and financial performance, with focus on service standards, scheduling, and departmental procedures across daily operations.