Manager - Training & Capability Development

Vistas Global; Doha; On-site; QAR 240,000 - 420,000; Full time

Job summary

Vistas Global is seeking a Manager – Training & Capability Development to design and implement programs that elevate employee performance across Business Services, including onboarding, refresher courses and role-based development.

You will identify capability gaps, develop practical training materials, measure training effectiveness, and collaborate with Recruitment, Operations, QA/QC and Unit Heads to drive improvements in customer service and call center operations.

Qualifications

• Bachelor’s degree in HR, Business Administration, Learning & Development, Education or related field.
• Professional training or facilitation certification preferred.
• 7+ years of relevant experience in training, learning and development, capability building or operational training.
• Experience in staffing, outsourcing, customer service, call center, recruitment or business services preferred.
• Experience developing training modules, assessments and learning materials.
• Strong understanding of adult learning principles and practical workplace training.
• Strong facilitation, presentation and communication skills.
• Ability to conduct training-needs analysis and measure training effectiveness.
• Ability to use performance data and feedback to identify capability gaps and recommend development actions.
• Ability to work closely with Recruitment, Business Development, Operations, QA/QC and Unit Heads.
• Strong planning, coordination and stakeholder-management skills.

Responsibilities

• Build and improve employee capabilities through structured training, onboarding, refresher programs and role-based development.
• Identify capability gaps and develop practical training programs.
• Measure training effectiveness across recruitment, business development, account management, customer service and call center operations.
• Collaborate with Recruitment, Business Development, Operations, QA/QC and Unit Heads.
• Coordinate training delivery and stakeholder management.

Skills

Training & development

Facilitation

Presentation

Communication

Adult learning principles

Needs analysis

Stakeholder management

Planning & coordination

Education

Bachelor’s degree in HR / Business Administration

Job description

Manager - Training & Capability Development

About the role

We are seeking a Manager – Training & Capability Development to build and improve employee capabilities across Business Services through structured training, onboarding, refresher programs and role-based development. The role identifies capability gaps, develops practical training programs and measures training effectiveness across recruitment, business development, account management, customer service and call center operations.

What we're looking for

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, Learning & Development, Education or a related field.
• Professional training or facilitation certification preferred.
• 7+ years of relevant experience in training, learning and development, capability building or operational training.
• Experience in staffing, outsourcing, customer service, call center, recruitment or business services preferred.
• Experience developing training modules, assessments and learning materials.
• Strong understanding of adult learning principles and practical workplace training.
• Strong facilitation, presentation and communication skills.
• Ability to conduct training-needs analysis and measure training effectiveness.
• Ability to use performance data and feedback to identify capability gaps and recommend development actions.
• Ability to work closely with Recruitment, Business Development, Operations, QA/QC and Unit Heads.
• Strong planning, coordination and stakeholder-management skills.