Manager - Quality Assurance & Quality Control

Vistas Global; Doha; On-site; QAR 220,000 - 420,000; Full time

Job summary

Vistas Global seeks a Manager – Quality Assurance / Quality Control to establish and maintain quality standards across the Business Services portfolio. The role ensures service delivery meets client requirements, SLAs and KPIs while driving continuous improvement and compliance.

The ideal candidate has extensive QA/QC experience, strong audit capabilities, CAPA management, and excellent stakeholder communication to influence without authority.

Qualifications

• A Bachelor’s degree in a related field is required.
• Professional certification in quality management or process improvement is preferred.
• 7+ years in QA/QC or similar roles.
• Experience with outsourcing or shared services is a plus.
• Strong ability to monitor SLAs/KPIs and perform audits.
• Proficiency with Excel and Power BI is desirable.

Responsibilities

• Establish, implement and maintain quality standards across the portfolio.
• Drive continuous improvement in service quality, operational compliance and client satisfaction.
• Monitor SLA/KPI performance, conduct audits and manage CAPA processes.
• Collaborate with clients and stakeholders to ensure quality objectives are met.

Skills

Quality Assurance

Quality Control

Audit & Compliance

Root-cause Analysis

CAPA Management

Stakeholder Management

Data-driven Decision Making

Communication Skills

Education

Bachelor’s degree in Quality Management or related field

Tools

Excel

Power BI

Quality Management Systems

CRM

Workflow Tracking Platforms

Job description

Manager - Quality Assurance & Quality Control

About the role

We are seeking a Manager – Quality Assurance / Quality Control to establish, implement and maintain quality standards across the Business Services portfolio. The role ensures service delivery consistently meets client requirements, contractual SLAs, KPIs and internal standards, and drives continuous improvement in service quality, operational compliance and client satisfaction.

What we're looking for

Qualifications & Experience

• Bachelor’s degree in Quality Management, Business Administration, Operations Management, Engineering, Management or a related field.
• Professional certification in Quality Management, Process Improvement, Lean Six Sigma, ISO or a related discipline preferred.
• 7+ years of relevant experience in Quality Assurance, Quality Control, Operations Excellence, Process Improvement or Service Quality.
• Experience in outsourcing, managed services, BPO, staffing, facilities management or shared services preferred.
• Demonstrated experience developing quality management frameworks, audit programs and operational controls.
• Strong experience in SLA/KPI monitoring, process audits, root-cause analysis and CAPA management.
• Proficiency in Microsoft Excel, Power BI or similar tools preferred; experience with quality management systems, CRM or workflow tracking platforms preferred.
• Quality orientation, strong attention to detail and process orientation.
• Analytical, data-driven thinking and strong problem-solving skills.
• Root-cause analysis and a continuous improvement mindset.
• Strong communication, report-writing and presentation skills.
• Stakeholder management and client focus, with the ability to influence without direct authority.
• Accountability, decision-making ability, planning and organizational skills.
• Collaboration, persistence and follow-through.