Strategic Training & Capability Manager

Vistas Global; Doha; On-site; QAR 240,000 - 420,000; Full time

Job summary

Vistas Global is seeking a Manager – Training & Capability Development to design and implement programs that elevate employee performance across Business Services, including onboarding, refresher courses and role-based development.

You will identify capability gaps, develop practical training materials, measure training effectiveness, and collaborate with Recruitment, Operations, QA/QC and Unit Heads to drive improvements in customer service and call center operations.

Qualifications

• Bachelor’s degree in HR, Business Administration, Learning & Development, Education or related field.
• Professional training or facilitation certification preferred.
• 7+ years of relevant experience in training, learning and development, capability building or operational training.
• Experience in staffing, outsourcing, customer service, call center, recruitment or business services preferred.
• Experience developing training modules, assessments and learning materials.
• Strong understanding of adult learning principles and practical workplace training.
• Strong facilitation, presentation and communication skills.
• Ability to conduct training-needs analysis and measure training effectiveness.
• Ability to use performance data and feedback to identify capability gaps and recommend development actions.
• Ability to work closely with Recruitment, Business Development, Operations, QA/QC and Unit Heads.
• Strong planning, coordination and stakeholder-management skills.

Responsibilities

• Build and improve employee capabilities through structured training, onboarding, refresher programs and role-based development.
• Identify capability gaps and develop practical training programs.
• Measure training effectiveness across recruitment, business development, account management, customer service and call center operations.
• Collaborate with Recruitment, Business Development, Operations, QA/QC and Unit Heads.
• Coordinate training delivery and stakeholder management.

Skills

Training & development

Facilitation

Presentation

Communication

Adult learning principles

Needs analysis

Stakeholder management

Planning & coordination

Education

Bachelor’s degree in HR / Business Administration

Job description

Vistas Global is seeking a Manager – Training & Capability Development to design and implement programs that elevate employee performance across Business Services, including onboarding, refresher courses and role-based development.

You will identify capability gaps, develop practical training materials, measure training effectiveness, and collaborate with Recruitment, Operations, QA/QC and Unit Heads to drive improvements in customer service and call center operations.