Managed Service Desk Staff - Qatar

Arab Solutions; Qatar; On-site; QAR 78,000 - 112,000; Full time

Job summary

Arab Solutions in Qatar is seeking an experienced Managed Service Desk Staff to provide onsite L1/L2 technical support for hardware and software issues. You will log, track, and resolve requests within SLAs, and escalate complex problems to the appropriate technical teams.

The role requires 3+ years of service desk experience and strong English/Arabic communication. The position is a 12-month assignment, onsite in Qatar, with mandatory ITIL and Microsoft 365 certifications.

Qualifications

• Education: Bachelor's Degree in IT/CS/CE or relevant field.
• ITIL Foundation Certified required.
• Microsoft 365 Certified required.

Responsibilities

• Provide L1/L2 onsite technical support for hardware and software issues.
• Log, track, and resolve service requests within defined SLAs.
• Escalate complex issues to relevant technical teams.

Skills

IT Service Desk

Hardware Troubleshooting

Software Troubleshooting

Incident Management

End-user Support

English

Arabic

Windows OS

MS Office 365

Active Directory

Education

Bachelor's Degree in IT/CS/CE

Tools

ServiceNow

Remedy

Job description

Job Title: Managed Service Desk Staff

Location: Onsite - Qatar

Experience 3+ yrs

Duration 12 months

Arabic language Mandatory

Minimum Qualifications:

• Education: Bachelor's Degree in Information Technology / Computer Science / Computer Engineering or relevant field.

Mandatory Certifications:

• ITIL Foundation Certified (Mandatory)
• Microsoft 365 Certified (Mandatory)

3. Required Experience:

• Minimum 3+ Years of experience in IT Service Desk / Helpdesk Support.
• Hands-on experience in Hardware & Software Troubleshooting.
• Experience in Incident Management, Ticketing Tools (ServiceNow / Remedy), and end-user support.
• Knowledge of Windows OS, MS Office 365, Active Directory, and basic Networking.4. Language Requirements

Fluent in English & Arabic (Speaking, Reading & Writing) - Mandatory.

.6. Roles & Responsibilities:

• Provide L1/L2 Onsite Technical Support for Hardware and Software issues.
• Log, track, and resolve service requests within defined SLAs.
• Escalate complex issues to relevant technical teams.