Onsite IT Service Desk Technician (L1-L2) - Arabic

Arab Solutions; Qatar; On-site; QAR 78,000 - 112,000; Full time

Job summary

Arab Solutions in Qatar is seeking an experienced Managed Service Desk Staff to provide onsite L1/L2 technical support for hardware and software issues. You will log, track, and resolve requests within SLAs, and escalate complex problems to the appropriate technical teams.

The role requires 3+ years of service desk experience and strong English/Arabic communication. The position is a 12-month assignment, onsite in Qatar, with mandatory ITIL and Microsoft 365 certifications.

Qualifications

• Education: Bachelor's Degree in IT/CS/CE or relevant field.
• ITIL Foundation Certified required.
• Microsoft 365 Certified required.

Responsibilities

• Provide L1/L2 onsite technical support for hardware and software issues.
• Log, track, and resolve service requests within defined SLAs.
• Escalate complex issues to relevant technical teams.

Skills

IT Service Desk

Hardware Troubleshooting

Software Troubleshooting

Incident Management

End-user Support

English

Arabic

Windows OS

MS Office 365

Active Directory

Education

Bachelor's Degree in IT/CS/CE

Tools

ServiceNow

Remedy

Job description

Arab Solutions in Qatar is seeking an experienced Managed Service Desk Staff to provide onsite L1/L2 technical support for hardware and software issues. You will log, track, and resolve requests within SLAs, and escalate complex problems to the appropriate technical teams.

The role requires 3+ years of service desk experience and strong English/Arabic communication. The position is a 12-month assignment, onsite in Qatar, with mandatory ITIL and Microsoft 365 certifications.