Managed Service Desk Staff

Arab Solutions; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

Arab Solutions is seeking a Managed Service Desk Staff for onsite operations in Qatar. The role requires a Bachelor’s degree in IT/CS/CE and 3+ years in IT service desk, with ITIL and Microsoft 365 certifications mandatory. Fluency in English and Arabic is required for both speaking and writing.

You will handle L1/L2 support onsite, manage tickets, and ensure SLAs are met. The job is a 12-month contract located onsite in Qatar, with hands-on troubleshooting of hardware and software, and

Qualifications

• Bachelor’s degree in IT/CS/CE or related field.
• ITIL Foundation and Microsoft 365 certifications are mandatory.
• Minimum 3+ years in IT service desk/helpdesk and urgent incident handling.

Responsibilities

• Provide L1/L2 onsite hardware and software support.
• Log, track, and resolve service requests within defined SLAs.
• Escalate complex issues to relevant technical teams.

Skills

L1/L2 support

Troubleshooting

Incident handling

English

Arabic

Education

Bachelor's degree in IT/CS/CE

Tools

ServiceNow

Remedy

Microsoft 365

Windows OS

Active Directory

Job description

Job Title: Managed Service Desk Staff

Location: Onsite - Qatar

Experience: 3+ yrs

Duration: 12 months

Minimum Qualifications

Education: Bachelor's Degree in Information Technology / Computer Science / Computer Engineering or relevant field.

Mandatory Certifications

• ITIL Foundation Certified (Mandatory)
• Microsoft 365 Certified (Mandatory)

Required Experience

Minimum 3+ Years of experience in IT Service Desk / Helpdesk Support.

Hands-on experience in Hardware & Software Troubleshooting.

Experience in Incident Management, Ticketing Tools (ServiceNow / Remedy), and end-user support.

Knowledge of Windows OS, MS Office 365, Active Directory, and basic Networking.

4. Language Requirements

Fluent in English & Arabic (Speaking, Reading & Writing) - Mandatory.

CV Submission Requirements

Candidates must submit Bilingual CVs (Both in Arabic and English).

Must attach copies of ITIL Foundation and Microsoft 365 Certifications along with the CV. Applications without certificates will not be considered.

6. Roles & Responsibilities

• Provide L1/L2 Onsite Technical Support for Hardware and Software issues.
• Log, track, and resolve service requests within defined SLAs.
• Escalate complex issues to relevant technical teams.

Skills

Skills: software,basic,cvs,computer engineering,english,microsoft,arabic,active directory,foundation,itil