Onsite IT Service Desk - L1/L2 Support (Arabic/English)

Arab Solutions; Doha; On-site; QAR 60,000 - 100,000; Full time

Job summary

Arab Solutions is seeking a Managed Service Desk Staff for onsite operations in Qatar. The role requires a Bachelor’s degree in IT/CS/CE and 3+ years in IT service desk, with ITIL and Microsoft 365 certifications mandatory. Fluency in English and Arabic is required for both speaking and writing.

You will handle L1/L2 support onsite, manage tickets, and ensure SLAs are met. The job is a 12-month contract located onsite in Qatar, with hands-on troubleshooting of hardware and software, and

Qualifications

• Bachelor’s degree in IT/CS/CE or related field.
• ITIL Foundation and Microsoft 365 certifications are mandatory.
• Minimum 3+ years in IT service desk/helpdesk and urgent incident handling.

Responsibilities

• Provide L1/L2 onsite hardware and software support.
• Log, track, and resolve service requests within defined SLAs.
• Escalate complex issues to relevant technical teams.

Skills

L1/L2 support

Troubleshooting

Incident handling

English

Arabic

Education

Bachelor's degree in IT/CS/CE

Tools

ServiceNow

Remedy

Microsoft 365

Windows OS

Active Directory

Job description

Arab Solutions is seeking a Managed Service Desk Staff for onsite operations in Qatar. The role requires a Bachelor’s degree in IT/CS/CE and 3+ years in IT service desk, with ITIL and Microsoft 365 certifications mandatory. Fluency in English and Arabic is required for both speaking and writing.

You will handle L1/L2 support onsite, manage tickets, and ensure SLAs are met. The job is a 12-month contract located onsite in Qatar, with hands-on troubleshooting of hardware and software, and