IT Help Desk

Tanqeeb; Doha; On-site; QAR 108,000 - 168,000; Full time

Job summary

Tanqeeb is seeking an IT Support professional to join our Qatar operations in Doha. The role focuses on assisting end users, incident logging, and first-line troubleshooting across Microsoft 365, AD, Intune, and network basics.

The ideal candidate has a IT/CS degree and 4 years in IT Help Desk or Desktop Support, fluent in Arabic and English, and strong communication skills to deliver reliable service.

Qualifications

• Diploma or Bachelor's degree in IT/CS.
• 4 years of IT Help Desk/Service Desk/Desktop Support experience.
• Experience supporting Microsoft 365 environments.
• Knowledge of Active Directory and Microsoft Intune.
• Basic networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi‑Fi).
• Experience with Windows 11 administration and troubleshooting.

Skills

Endpoint patching & updates

Network & Wi‑Fi Troubleshooting

Backup Monitoring & Recovery

Education

IT/CS degree

Tools

Job description

Industry Technical Support / IT Help Desk

Job Description

We are currently looking for IT Support for our Qatar operations

Required Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
• Experience supporting Microsoft 365 environments.
• Knowledge of Active Directory and Microsoft Intune.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
• Experience with Windows 11 administration and troubleshooting.

Technical Skills

• Endpoint Patching & Updates
• Network and Wi-Fi Troubleshooting
• Backup Monitoring and Recovery

Language Requirements

• Fluent in Arabic and English (spoken and written).

Preferred Skills

• Knowledge of Microsoft Defender and security best practices.
• Experience with access control systems and card management solutions.
• Experience with ticketing systems and SLA-driven support environments.
• Excellent communication and customer service skills.
• Strong troubleshooting and analytical abilities.
• Ability to prioritize and manage multiple support requests.
• Team-oriented with a proactive approach to problem-solving.
• Strong documentation and organizational skills.

University of Doha for Science & Technology - Qatar, Doha