End User Support Services Staff (Field) - Qatar

Arab Solutions; Doha; On-site; QAR 56,000 - 89,000; Full time

Job summary

Arab Solutions is seeking End User Support Services Staff (Field) in Qatar. The role requires 5+ years of experience, a Bachelor's in IT/CS, and mandatory certifications (CompTIA A+, ITIL, Microsoft 365, CCNA). Fluency in English and Arabic is required for field support and VIP users.

You will provide field and onsite support for hardware, software, and network issues, perform IMAC activities, manage assets, and log incidents in the ticketing system, ensuring timely resolution.

Qualifications

• Bachelor's degree in IT/CS or related field.
• Mandatory CompTIA A+, ITIL Foundation, Microsoft 365, CCNA.
• Minimum 4+ years in desktop troubleshooting and field/end-user support.

Responsibilities

• Provide Field & Onsite End-User Support for hardware, software, and network issues.
• Troubleshoot Windows OS, Microsoft 365, Outlook, printers, and LAN/WAN connectivity.
• Perform IMAC activities for IT equipment and peripherals.
• Maintain IT asset inventory and document field activities.
• Log incidents and requests in the ticketing system and meet SLA.
• Escalate complex issues to L2/L3 teams for timely resolution.
• Support meetings, conference rooms, and user training as required.

Skills

Windows 10/11

Microsoft 365

Printers/Scanners troubleshooting

LAN/WAN knowledge

Active Directory

ServiceNow / ManageEngine / BMC

VIP field support

English & Arabic communication

Education

Bachelor's Degree in IT/CS

Tools

AD tools

Ticketing Tools

Job description

Job Title: End User Support Services Staff (Field)

Location: Field Support -Qatar

Experience 5 +yrs

Duration 12 months

Arabic language mandatory

Minimum Qualifications:

• Education: Bachelor's Degree in Information Technology / Computer Science or related field.
• Mandatory Certifications:CompTIA A+ (Mandatory)
• ITIL Foundation (Mandatory)
• Microsoft 365 Certified (Mandatory)
• CCNA - Cisco Certified Network Associate (Mandatory)

Required Experience:

• Minimum 4+ Years of experience in Desktop Troubleshooting and Field / End-User Support
• .Strong hands-on experience in Windows Environment (Windows 10/11), Hardware & Software Installation and Configuration.
• Expertise in troubleshooting MS Office 365, Outlook, Printers, Scanners, and Laptops/Desktops.
• Knowledge of Basic Networking, LAN/WAN, TCP/IP, DNS, DHCP, and VPN.
• Experience with Active Directory (AD), User Account Management, and Group Policies.
• Experience in Ticketing Tools (ServiceNow / ManageEngine / BMC).
• Ability to work in field locations and provide VIP user support.

Language Requirements:

Fluent in English and Arabic (Mandatory) - Must be able to communicate with end-users in both languages.

CV Submission Requirements:

• Must submit Bilingual CVs (One in Arabic + One in English).
• Must attach valid copies of CompTIA A+, ITIL Foundation, Microsoft 365 & CCNA Certificates. Applications without certificates will not be considered.

Key Responsibilities:

• Provide Field & Onsite End-User Support for Hardware, Software, and Network-related issues.
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, Outlook, Printers, and LAN/WAN connectivity.
• Perform IMAC Activities (Install, Move, Add, Change) for IT equipment and peripherals.
• Maintain accurate IT Asset Inventory and documentation of all field activities.
• Log all incidents and service requests in the ticketing system and ensure closure within SLA.
• Escalate complex issues to L2/L3 teams and coordinate for timely resolution.
• Provide technical support for meetings, conference rooms, and user training as required.