Luxury Villa Operations Lead (Guest Experience)

Anantara Group; Doha; On-site; QAR 180,000 - 240,000; Full time

Job summary

Banana Island Resort Doha by Anantara is seeking an Assistant Villa Operations Manager to support the Villa Operations Manager in delivering luxury guest experiences across the resort's private villas. The role combines operational leadership, guest service excellence, and cross‑department coordination in a mid‑level management capacity.

You will supervise Villa Hosts, oversee check-ins/check-outs, maintenance coordination, VIP service, and adherence to SOPs, while helping manage budgets and

Qualifications

• Bachelor’s degree in hospitality-related field preferred.
• Minimum 2 years in villa or luxury resort operations.
• Experience in 5-star hotels with butler or villa hosting.
• Fluent English; other languages a plus.

Responsibilities

• Assist in managing the day-to-day operations of all villas.
• Supervise Villa Hosts and ensure high service standards.
• Coordinate villa check-ins, check-outs, housekeeping, and maintenance.
• Inspect villas before guest arrivals to ensure luxury standards.
• Handle VIP arrivals, guest preferences, and personalized services.
• Resolve guest complaints promptly and professionally.
• Schedule and coach Villa Hosts and monitor their performance.
• Ensure compliance with resort SOPs, health, safety, and quality standards.
• Coordinate with Front Office, Housekeeping, Engineering, Food & Beverage, and Guest Relations to provide seamless guest experiences.
• Monitor operational costs and support departmental budgeting.
• Maintain accurate guest history and preferences in the property management system (Opera).

Skills

Luxury guest service

Team leadership

Villa operations

Guest relations

Budget awareness

Cost control

Operations coordination

Education

Bachelor's degree in Hotel Management / Hospitality

Tools

Opera PMS

Job description

Banana Island Resort Doha by Anantara is seeking an Assistant Villa Operations Manager to support the Villa Operations Manager in delivering luxury guest experiences across the resort's private villas. The role combines operational leadership, guest service excellence, and cross‑department coordination in a mid‑level management capacity.

You will supervise Villa Hosts, oversee check-ins/check-outs, maintenance coordination, VIP service, and adherence to SOPs, while helping manage budgets and